MARK SUKALA
Bensenville
Summary
Knowledgeable retail manager with robust background in retail sales and management. Proven track record of leading teams to enhance customer satisfaction and drive store revenue. Demonstrated ability to streamline operations and implement effective sales strategies. My overall experience in the outdoors helps me be even a better at connecting with customers when it comes to recommending products to ensure they have they also enjoy themselves as much as I do
Overview
19
19
years of professional experience
Work History
Retail Sales Manager (Full Time and Part Time)
Duluth Trading Company
Downers Grove, IL
07.2016 - Current
- Drove sales performance and achieved business objectives by motivating staff and advocating for target products.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Provided expert guidance to customers in evaluating needs and preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
- Planned and prepared work schedules to assign 30 associates to specific tasks.
- Facilitated opening of three stores in Colorado while training and developing new management team.
- Welcomed customers with enthusiasm and engaged them with open-ended questions to identify their needs.
Lawn Care Specialist
Lawn Doctor
Batavia, IL
01.2020 - 01.2023
- Team Lead for seeding and Yard Amour.
- Which included meeting with customer and going over points of concerns on their property.
- Then coming up with new plans in order to control and fix the situation.
- Worked in teams of 4 or more.
- Applied weed-control and pest-killing chemicals to lawns to protect growth and improve attractiveness.
- Maintained routine landscaping schedules to boost lawn health and keep facilities neat and well-groomed.
- Completed all timesheets and paperwork on time and accurately to maintain up-to-date files.
- Assisted in training new team members on company procedures, equipment usage, and safety protocols.
- Achieved strong client relationships by consistently delivering high-quality results that met or exceeded expectations.
Sales Development Representative
Vector Solutions
San Diego, CA
01.2021 - 08.2022
- Built and managed accurate sales pipeline to maintain high volume of activity, including social selling, emails and outbound calls.
- Developed advanced understanding of products and services to react to customer objections, competitive questions and other FAQs.
- Utilized SalesForce to manage sensitive client information and update existing and new client profiles.
- Identified prospect needs and developed appropriate responses along with information on suitable products and services.
- Managed 65 calls per day, along with creating 20 new opportunities monthly for closing sales team.
- Conducted in-depth market research to identify potential clients, increasing pipeline of opportunities.
Assistant Store Manager
Merrell
Rosemont, IL
10.2012 - 07.2016
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
- Oversaw store operations by counting cash drawers, reviewing equipment management and providing leadership.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage.
Hunting Sales Associate
Cabela's
Hoffman Estates, IL
07.2007 - 04.2012
- Demonstrated expertise in various hunting techniques, sharing valuable tips and insights with both novice and experienced hunters.
- Contributed to a positive work environment through open communication and collaboration among team members.
- Uphold all company policies and procedures while actively promoting a safe and welcoming environment for customers and staff alike.
- Following all local and Federal firearm guideline
- Special order firearms by checking with vendors or factory direct.
Education
High School Diploma -
Fenton High School
Bensenville, IL05.2005
Skills
- Revenue Generation
- Strategic planning
- Customer Service
- Sales team leadership
- Retail operations
- Staff development
- Customer Relations
- Goals and performance
- Problem resolution
- Informed decision-making
- Inventory audits
Timeline
Sales Development Representative
Vector Solutions
01.2021 - 08.2022
Lawn Care Specialist
Lawn Doctor
01.2020 - 01.2023
Retail Sales Manager (Full Time and Part Time)
Duluth Trading Company
07.2016 - Current
Assistant Store Manager
Merrell
10.2012 - 07.2016
Hunting Sales Associate
Cabela's
07.2007 - 04.2012
High School Diploma -
Fenton High School