Brett Jenkins
Saint Augustine
Summary
Versatile manager experienced in coordinating diverse teams and overseeing complex projects. Expertise in strategic planning and operational improvement, fostering collaboration to drive results. Proven track record of enhancing efficiency and productivity while upholding quality standards. Successfully implemented innovative solutions leading to significant organizational improvements.
Overview
26
26
years of professional experience
Work History
Team Leader/ Department Manager
Walmart
Palatka
12.2024 - 01.2026
- Led a team of 27 to consistently surpass quarterly sales targets through strategic performance improvement.
- Optimized employee schedules for peak hours, resulting in improved service quality during high-traffic periods.
- Managed daily retail operations, ensuring seamless workflow and high efficiency in a fast-paced environment.
- Trained new associates on customer service policies and operations for smooth onboarding.
- Addressed inquiries and complaints promptly, ensuring high levels of customer satisfaction.
- Conducted thorough analysis of business performance data for accurate forecasting to upper management.
- Implemented effective quality control measures to uphold compliance with company standards.
- Facilitated promotional display setups, driving increased customer engagement and sales through strategic placement.
Field Dispatch Supervisor/Customer Service Advisor
Ring Power Corporation
Jacksonville
09.2022 - 11.2024
- Supervised staff of 16 technicians to optimize daily dispatch operations and enhance service delivery.
- Developed initiatives that increased customer satisfaction ratings for dispatch services.
- Implemented strategies for optimizing routes across all operational areas.
- Reviewed daily traffic and weather conditions to adjust routes efficiently.
- Tracked dispatcher performance metrics to pinpoint areas for operational improvement.
- Cultivated relationships with external vendors to streamline delivery processes.
- Monitored employee attendance and productivity through accurate record-keeping.
- Responded promptly to emergencies involving dispatched vehicles or personnel.
Merchandiser Supervisor
Coca-Cola Beverages Florida
Saint Augustine
03.2020 - 09.2022
- Executed strategic merchandising plans that significantly increased sales and profitability.
- Supervised a team of merchandisers, providing direction to meet deadlines efficiently.
- Evaluated store performance, identifying areas for improvement and developing action plans.
- Analyzed market trends, communicating growth opportunities to management.
- Designed effective floor layouts and shelving arrangements to enhance customer engagement.
- Identified slow-moving items, implementing corrective actions to improve turnover rates.
- Maintained accurate inventory records while monitoring costs effectively.
- Collaborated with marketing on promotional campaigns for new product launches.
Team Leader Manager
Publix
Jacksonville Beach
10.2016 - 03.2020
- Supervised grocery team to ensure effective operations and customer satisfaction.
- Trained associates on product knowledge and store policies to enhance performance.
- Managed inventory levels and organized stock for optimal product availability.
- Collaborated with management to develop and implement promotional displays and merchandising strategies, boosting product visibility.
- Resolved customer inquiries and complaints promptly to improve shopping experience.
- Conducted safety audits to ensure compliance with health regulations.
- Facilitated team meetings to communicate goals and provide feedback effectively.
- Analyzed customer feedback surveys for insights to enhance overall store experience.
Cohort Leader
Wounded Warrior Project
Jacksonville
01.2012 - 08.2016
- Managed team of 16 employees, driving productivity and maintaining quality standards.
- Trained new employees on company policies, job duties, and performance expectations.
- Conducted regular meetings to assess progress, address challenges, and implement solutions.
- Monitored employee attendance and addressed punctuality issues effectively.
- Fostered a positive work environment by recognizing individual achievements.
- Acted as a liaison between upper management and staff to facilitate communication.
- Prepared reports on team performance to inform senior management of challenges and achievements.
- Implemented communication protocols within the organization.
Grocery Manager
Shoppers Food Warehouse
Forestville
07.2009 - 11.2011
- Managed daily operations of grocery department ensuring efficient workflow.
- Trained and supervised 28 associates on product knowledge and customer service skills.
- Coordinated inventory management to ensure optimal stock levels, minimizing stockouts and overstock situations.
- Implemented merchandising strategies to enhance product visibility and appeal.
- Ensured compliance with health and safety regulations throughout the department.
- Developed schedules for staff, optimizing labor resources for peak hours.
- Assisted customers with product inquiries, offering personalized service and support.
- Collaborated with vendors to negotiate pricing and ensure timely deliveries.
- Performed regular audits to identify areas of improvement in order to increase efficiency and profitability in the grocery department.
- Monitored employee activities to implement strategies that reduced shrinkage and improved loss prevention.
- Worked closely with store management team to develop new initiatives that would improve customer satisfaction ratings.
- Collaborated with other departments to coordinate special events or promotions within the store.
- Monitored store performance metrics to ensure compliance with company standards.
- Managed merchandising efforts across multiple categories within the grocery department.
- Ensured timely resolution of customer inquiries or complaints regarding product availability, pricing and quality.
- Researched new products that could be added to existing lines in order to boost profits.
- Maintained accurate records of all transactions related to the grocery department such as sales reports and inventory counts.
- Supervised staff in the grocery department including hiring, training, scheduling and evaluating employees.
- Enforced safety regulations among employees while handling hazardous materials such as cleaning agents or chemicals.
- Conducted weekly meetings with team members to discuss goals and objectives for the week ahead.
- Created promotional displays and ensured proper signage throughout the grocery department.
- Created weekly schedules that optimized staff productivity while minimizing labor costs.
- Analyzed sales data to identify customer buying trends and adjusted inventory and merchandising strategies accordingly.
- Led by example and took responsibility for all actions, driving culture of performance excellence.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Analyzed store's inventory and ordered merchandise and products to keep stock level.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
- Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
- Drove consistent grocery sales with effective merchandising and promotions implementation.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Delegated tasks to project personnel and monitored their performance.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Analyzed business performance data and forecasted business results for upper management.
- Proposed or approved modifications to project plans.
Infantry Squad Leader
United States Marine Corps
Jacksonville
03.2004 - 06.2008
- Led training exercises to enhance squad readiness and tactical proficiency.
- Coordinated missions, ensuring effective communication and resource allocation.
- Commanded oversight and tactical planning to streamline operations and enhance emergency preparedness procedures.
- Maintained rifles, machine guns, mortars and hand grenades, verifying weapon locations and supporting magazine operations.
- Prepared detailed reports on mission results and after action reviews after each deployment.
- Patrolled restricted areas and authorized access for permitted personnel.
- Identified potential threats from enemy forces and communicated them to higher headquarters.
- Provided first-line medical aid to injured personnel.
- Conducted ground reconnaissance and reported to leadership for strategic planning.
- Formulated and led unit through offensive operations, including organizing mortar assaults and tasking assault units.
- Managed casualty evacuation plans for wounded personnel during combat operations.
- Advised platoon leaders on tactical matters related to their area of operation.
- Defended country against threats by capturing, destroying and repelling enemy forces during combat.
- Instructed personnel on environmental hazard reduction and PPE use, driving standardized procedures, and supporting team health and performance.
- Mobilized vehicles, troops and weaponry to conduct reconnaissance missions.
- Trained diligently on gym equipment and exercise courses to achieve combat resilience and advance in both rank and skill level.
- Operated and mounted night vision devices to zero in and engage targets.
- Adapted to rapidly changing tactical situations to achieve mission objectives.
- Practiced hand-to-hand combat techniques to prepare for close-quarters combat situations.
- Constructed and camouflaged defensive positions to protect against enemy advances.
- Implemented land navigation skills in diverse environments to reach strategic objectives.
- Followed strict operational security protocols to safeguard mission-critical information.
- Employed tactical maneuvers in simulation drills to enhance unit cohesion and response strategies.
- Participated in airborne operations including parachute training and jumps.
- Assisted in the planning and execution of ambushes and raids against enemy forces.
- Engaged in marksmanship training with various weapons systems to ensure accuracy and proficiency.
- Conducted daily physical fitness training to maintain combat readiness.
- Led small teams in tactical operations under stressful conditions.
- Coordinated missions to enhance communication and optimize resource allocation.
- Developed tactical plans for diverse combat scenarios and environments.
- Led detailed training on weapons systems for subordinates, enhancing overall team safety and cohesion.
- Mentored junior Marines, reinforcing skills and fostering professional development.
- Conducted after-action reviews to identify actionable strengths and improvement areas.
- Evaluated rapidly changing conditions and provided decisive leadership to cultivate effective and well-planned team movements.
- Mentored junior Marines to strengthen skills and support professional growth.
- Implemented safety protocols to maintain operational efficiency during missions.
- Maintained accountability of personnel and equipment during operations.
- Assisted in the development of unit standard operating procedures.
- Coordinated with higher command to ensure successful completion of missions.
- Utilized radio communication devices to coordinate movement of troops within an area of operation.
- Spearheaded fire teams during live fire battle drills, close combat training, and MOUT exercises at various locations.
- Applied critical thinking and analysis skills to evaluate intelligence data and other variables to plan course of action.
- Conducted daily maintenance checks on weapons and equipment.
- Demonstrated exceptional equipment knowledge in infantry employment of weaponry, including rocket launchers, rifles, and mortars.
- Developed individual marine skills through instruction and mentorship.
- Developed individual marine skills through instruction and mentorship.
- Oversaw realistic training and military education planning and administration.
- Coordinated handling of suspected enemy personnel.
Grocery Stocker
Shoppers Food Warehouse
Waldorf
02.2000 - 01.2004
- Stocked shelves with grocery items to ensure product availability and meet customer demand.
- Assisted customers in locating desired products throughout the store.
- Checked expiration dates on perishable items, ensuring freshness and quality for customer satisfaction.
- Responded promptly to customer inquiries about stocked items and resolved complaints to enhance the shopping experience.
- Rotated and faced product displays, optimizing visual appeal to attract and engage shoppers.
- Maintained cleanliness and organization of work areas to enhance efficiency during shifts.
- Cleaned spills quickly following safety procedures to maintain a safe shopping environment.
Education
Some College (No Degree) - Business Administration And Management
Florida State College of Jacksonville
Jacksonville, FloridaSkills
- Team management and supervision
- Team oversight
- Vendor management
- Customer engagement
- Field personnel dispatching
- Performance metricsnation
- Service oversight
- Sales forecasting
- Budget oversight
- Strategic planning
- Operational efficiency
- Workforce planning
- Schedule coordinationr management
- Dispatch coordination
- Logistics management
- Route planning and logistics planning
- Dispatch softwaretion
- Customer engagement
- Schedule management
- Strategic planning
- Work order management
- Work order generation
- Progress checks
- Route planning
- Incident reporting
- Records maintenance
- Updating logs
- Database management
- Attention to detailncy
- Incident reporting
- Route navigation
- Problem solving
- Urgent deliveries
- Database management
- Workflow coordination
- Verbal and written communication
- Written communication and conflict resolution
- Conflict resolution
- Active listening
- Schedule management
- Improving operations
- Customer service
- Customer support
- Team communication
- Team collaboration
- Communication equipment
- Operational guidelines
- Data entry
- Dispatch coordination
- Dispatcher monitoring
- Active listening
- Attention to detail
- Improving operations
- Data entry
- Service planning
- Customer relations
- Navigation support
- Dispatch coordination
- Team communication
- Communication equipment
- Team collaboration
- Operational guidelines
Timeline
Team Leader/ Department Manager
Walmart
12.2024 - 01.2026
Field Dispatch Supervisor/Customer Service Advisor
Ring Power Corporation
09.2022 - 11.2024
Merchandiser Supervisor
Coca-Cola Beverages Florida
03.2020 - 09.2022
Team Leader Manager
Publix
10.2016 - 03.2020
Cohort Leader
Wounded Warrior Project
01.2012 - 08.2016
Grocery Manager
Shoppers Food Warehouse
07.2009 - 11.2011
Infantry Squad Leader
United States Marine Corps
03.2004 - 06.2008
Grocery Stocker
Shoppers Food Warehouse
02.2000 - 01.2004
Some College (No Degree) - Business Administration And Management
Florida State College of Jacksonville