Brett Jenks
Amherst,MA
Overview
16
16
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Pioneer Valley Dermatology
Amherst Massachusetts
06.2025 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Personal Care Assistant
Tempus Unlimited
Amherst, MA
04.2017 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
General Laborer
Truman Likens
Amherst, MA
01.2010 - Current
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
Correctional Officer
Franklin County Sheriff's Department
Greenfield, MA
01.2024 - 05.2025
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Medical Receptionist
ServiceNet Inc. Northampton Outpatient Clinic
Northampton, MA
11.2023 - 07.2024
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
Dishwasher
Whole Food Market
Hadley, MA
09.2015 - 09.2016
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Research Interviewer
ABT Associates
Hadley, MA
07.2013 - 09.2015
- Maintained confidentiality of customer information and company procedures.
- Conducted interviews with participants to assess eligibility.
- Coded data from participant interviews.
- Conducted consumer surveys and analyzed purchasing trends.
Dishwasher
Doves Nest Restaurant
Sunderland, MA
04.2011 - 07.2012
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
GED -
Belchertown High School
Belchertown, MA2011
Skills
- First Aid Training
- Emergency Response
- De-Escalation Techniques
- Conflict resolution skills
Certification
First responder, CPR
Timeline
Front Desk Receptionist
Pioneer Valley Dermatology
06.2025 - Current
Correctional Officer
Franklin County Sheriff's Department
01.2024 - 05.2025
Medical Receptionist
ServiceNet Inc. Northampton Outpatient Clinic
11.2023 - 07.2024
Personal Care Assistant
Tempus Unlimited
04.2017 - Current
Dishwasher
Whole Food Market
09.2015 - 09.2016
Research Interviewer
ABT Associates
07.2013 - 09.2015
Dishwasher
Doves Nest Restaurant
04.2011 - 07.2012
General Laborer
Truman Likens
01.2010 - Current
GED -
Belchertown High School