Brett Johnson
Somerset
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Fluid Technology Sales
Crane Engineering
03.2023 - Current
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Used consultative sales approach to understand and meet customer needs.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
Service Manager
Schwing Bioset Inc
09.2022 - 03.2023
- Assisted in team effort to increase sales opportunities, $5.7 million in 2022 to $8.7 million at Q3 2023
- Hired, trained and supervised 3 team members for internal support staff to meet business goals.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Service Support Specialist
Schwing Bioset Inc
06.2021 - 09.2021
- Manage all operational aspects of service department.
- Coordinate, prepare work plans, and assign service technicians with daily/weekly and monthly duties.
- Prepare and issue quotes ands POs to customers and vendors.
- Coordinate technical support calls with internal support team.
- Coordinate service visits with customers both internally and externally.
- Developed and implemented 20 SOP's to ensure proper departmental procedures.
- Developed and implemented process changes to reduce duplication of administrative work by 300%
Field Service Technician
Schwing Bioset Inc
02.2019 - 06.2021
- Troubleshoot and repair complex hydraulic and electrical problems on site at customers location
- Design and present class material to customers on operating, maintenance and troubleshooting of SBI equipment
- Maintain proper documentation on all repairs and inspections performed on equipment
- Assist customers with troubleshooting of equipment, ordering parts, quoting, and scheduling service visits.
Maintenance Lead
Norflex Inc
04.2018 - 02.2019
- Inspect, maintain and repair plastic film manufacturing equipment
- Train team members on troubleshooting, maintaining and repairing equipment
- Maintain proper documentation on all repairs and inspections performed on equipment
- Lead team members on aspects of capital projects to ensure completion in a timely manner
- Remain on call 24/7 to ensure production remains at peak capacity.
Ride Maintenance Mechanic / Valleyfair
02.2017 - 04.2018
- Inspect, maintain and repair rides and equipment
- Maintain proper documentation on all repairs and inspections performed on rides
- Review technical documents, blueprints, schematics, catalogs, etc., as needed to support ride maintenance, repair and rehabilitation work
- Respond to work orders and trouble calls in a timely manner
- Performs all work in accordance with department policies and procedures, regulations, plans and specifications, and standards of quality and safety.
Technician/Inside Sales
Hydraulic Specialty Inc
01.2014 - 02.2017
- Determine customers' needs for products and services via direct contact and phone
- Disassemble, diagnose, repair and test all facets of hydraulic components in timely and profitable manner
- Conduct service calls to customers
- Develop plans of replacement or repairing orders
- Write reports on components and service calls completed
- Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly
- Planned work and determined appropriate tools and equipment.
Lead Combat Marksmanship Instructor
AABN United States Marine Corps
12.2012 - 08.2013
- Designed and presented all presentations given to Marines during preparatory training for annual marksmanship qualification
- Instructed and supervised training of knowledge based lecture materials, practical application and dry-fire exercises
- Responsible for training and supervision of over 35 Battalion Combat Marksmanship Coaches.
Assault Amphibious, Crewman, AABN United States Marine Corps
08.2009 - 12.2012
- Supervised and conducted all inspections, maintenance and operations of multiple Amphibious Assault Vehicles
- Conducted multiple presentations on capability of vehicles to both foreign and US military officers
- Maintained logbooks, maintenance records and technical manual for multiple vehicles with minimal discrepancies
- Maintained 100% accountability of a large section of equipment worth over 18 million dollars during multiple oversea deployments.
Manager
Midway Amusements
05.2004 - 09.2009
- Top grossing employee 3 years in a row.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Education
Associate of Applied Science - Fluid Power Engineering
Hennepin Technical College
Brooklyn Park, MN12.2018
High School Diploma -
Somerset High School
Somerset, WI06.2009
Skills
- Time Management
- Coaching and Mentorship
- Complex Problem-Solving
- Maintenance Needs
- Operations Management
- Product or Services Sales
- Lead Generation
- Multitasking Abilities
- Customer service management
Certification
International Fluid Power Society Certification- Fluid Power Specialist: 04/30/2017-04/30/2022International Fluid Power Society Certification- Pneumatic Specialist: 04/30/2017-04/30/2022International Fluid Power Society Certification- Hydraulic Specialist: 04/30/2017-04/30/2022
Affiliations
-Phi Theta Kappa Honors Society Member
-International Fluid Power Society Chapter 5 Board Member- Treasurer 2018
-Minnesota National Guard Member- 334th Engineering Battalion, Alpha Company- 12B Combat Engineer 2018-2022
-Water Environment Federation Member-2023
Timeline
Fluid Technology Sales
Crane Engineering
03.2023 - Current
Service Manager
Schwing Bioset Inc
09.2022 - 03.2023
Service Support Specialist
Schwing Bioset Inc
06.2021 - 09.2021
Field Service Technician
Schwing Bioset Inc
02.2019 - 06.2021
Maintenance Lead
Norflex Inc
04.2018 - 02.2019
Ride Maintenance Mechanic / Valleyfair
02.2017 - 04.2018
Technician/Inside Sales
Hydraulic Specialty Inc
01.2014 - 02.2017
Lead Combat Marksmanship Instructor
AABN United States Marine Corps
12.2012 - 08.2013
Assault Amphibious, Crewman, AABN United States Marine Corps
08.2009 - 12.2012
Manager
Midway Amusements
05.2004 - 09.2009
Associate of Applied Science - Fluid Power Engineering
Hennepin Technical College
High School Diploma -
Somerset High School
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