Brett Johnson
Salisbury,MD
Summary
Enthusiastic Quality Analyst eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Recognized consistently for problem solving, time management, collaboration skills, and training in Auditing. Motivated to learn, grow and excel in the ever changing healthcare industry.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Quality Management System Representative
Machining Technologies
Salisbury, MD
2014.09 - Current
- Implemented ISO 9001 quality systems, defining business practices, leading to certification and better business practices.
- Ensuring that processes needed for quality management systems are established, implemented, and maintained.
- Manage Internal Audit Program, train auditors, create internal audit master schedule, and oversee internal audits process.
- Identified management control weaknesses and provided value added suggestions for remediation.
- Developed auditing program to address risks and evaluate regulatory requirements.
- Developed and implemented corrective actions to bring business areas in line with standards.
- Managed quality assurance program, including on-site evaluations, internal audits, and customer surveys.
ATF Compliance Officer
Machining Technologies
Salisbury, Maryland
2014.09 - Current
- Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.
- Created policies and programs to encourage managers and employees to report suspected fraud and other improprieties, without fear of retaliation.
- Oversaw proper maintenance and dissemination of filing documentation as well as records and reports for review by various departments.
- Monitored data export from internal and external systems, identifying and reporting potential risks.
Quality Assurance Administrator
Machining Technologies
Salisbury, MD
2011.08 - Current
- Lead and maintain a robust quality documentation system across the organization.
- Employed proven problem-solving techniques to resolve issues quickly and effectively.
- Streamlined processes to maximize operational efficiency.
- Successfully juggled multiple projects simultaneously to aid executive leaders.
- Utilized proven problem-solving methods in accordance with company policy to enhance client satisfaction.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
TRV Administrator
Credit Plus
Salisbury, MD
2010.04 - 2011.08
- Help prevent mortgage fraud by verifying borrower’s income with the Internal Revenue Service.
- Resolved problems, improved operations and provided exceptional service. Increased productivity by 15%.
- Conducted research, gathered information from multiple sources and presented results.
- Exceeded goals through effective task prioritization and great work ethic
Education
Bachelor of Science - Business Administration
Salisbury University
Salisbury, MD06.2008
Associate of Arts - Accounting And Finance
Worwic Community College
Salisbury, MD06.2005
Skills
- Document review
- Internal Auditing
- Data verification
- Analytical Skills
- Leadership
- Office administration
- Business administration
- Team building
- Corrective actions
- Risk Management
- Microsoft Office
Certification
- ISO 9001:2015 Lead Auditor Certified
- ISO 9001:2008 Lead Auditor Certified
Timeline
Quality Management System Representative
Machining Technologies
2014.09 - Current
ATF Compliance Officer
Machining Technologies
2014.09 - Current
Quality Assurance Administrator
Machining Technologies
2011.08 - Current
TRV Administrator
Credit Plus
2010.04 - 2011.08
Associate of Arts - Accounting And Finance
Worwic Community College
Bachelor of Science - Business Administration
Salisbury University