Brett Kuykendall
New Braunfels
Summary
Proven leader in branch operations management, adept at fostering customer relationships and driving revenue growth. At Builders Gypsum Supply, I spearheaded teams to exceed sales targets and significantly improve customer satisfaction. Expert in P&L reporting and mentoring, my strategies enhanced team productivity and operational efficiency, achieving notable increases in branch profitability.
Knowledgeable Branch Manager with strong background in managing branch operations and ensuring consistent customer satisfaction. Demonstrated ability to lead teams effectively and implement strategic initiatives that enhance operational efficiency. Proven expertise in problem-solving.
Overview
24
24
years of professional experience
Work History
Branch Manager
ISC Building Materials
04.2021 - Current
- Managed a team of 18 with a branch annual revenue of $12M
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
- Directed recruitment and onboarding efforts, assembling high-performing team committed to achieving branch objectives.
- Negotiated with vendors to secure cost-effective solutions for branch operations, significantly lowering overhead costs.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
Branch Manager
Builders Gypsum Supply
11.2019 - 04.2021
- Managed a team of 20 with a branch annual revenue of $14M
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Complied with regulatory guidelines and requirements.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
Branch Manager
Builders Gypsum Supply
01.2015 - 11.2019
- Managed a team of 7 with a branch annual revenue of $5M
- Established the new branch. Hired personnel, store set up, inventory, installed store security.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Senior Purchasing Manager
Builders Gypsum Supply
10.2004 - 01.2015
- Oversaw $2M of inventory
- Reduced overall supply chain costs through strategic negotiations with vendors and streamlining procurement processes.
- Improved order accuracy and reduced lead times for critical materials by closely monitoring demand patterns and adjusting purchasing plans accordingly.
- Conducted regular audits of warehouse operations to ensure compliance with safety regulations, minimizing risk exposure within the organization.
- Streamlined communication between departments to ensure timely delivery of materials required for production schedules while reducing excess inventory levels.
- Facilitated smooth transitions during periods of high-growth or restructuring within the organization by carefully managing inventory levels and anticipating potential supply chain disruptions.
- Increased efficiency in inventory management by implementing effective purchasing strategies and maintaining strong supplier relationships.
- Evaluated potential suppliers based on quality standards, lead times, pricing structures, and capacity capabilities to select best-fit partners for company needs.
- Conducted regular cycle counts to ensure inventory accuracy.
Inside Sales Representative
Builders Gypsum Supply
12.2000 - 10.2004
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Assisted Outside Sales team members in providing quotes on upcoming projects.
Education
High School Diploma -
Leander High School
Leander, TX 05-1994
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Knowledge in P&L reporting
- Attention to detail
- Excellent work ethic
- Coaching and mentoring
- Relationship building and management
Timeline
Branch Manager
ISC Building Materials
04.2021 - Current
Branch Manager
Builders Gypsum Supply
11.2019 - 04.2021
Branch Manager
Builders Gypsum Supply
01.2015 - 11.2019
Senior Purchasing Manager
Builders Gypsum Supply
10.2004 - 01.2015
Inside Sales Representative
Builders Gypsum Supply
12.2000 - 10.2004
High School Diploma -
Leander High School
Similar Profiles
Adrian JimenezAdrian Jimenez
Dispatcher / Operations Manager at I10 Building MaterialsDispatcher / Operations Manager at I10 Building Materials
David BeckwithDavid Beckwith
Dispatcher at Commonwealth Building Materials Inc.Dispatcher at Commonwealth Building Materials Inc.
Johannes Ivan Borlaza GariJohannes Ivan Borlaza Gari
Business Development Executive at HERCULES International Building Materials TradingBusiness Development Executive at HERCULES International Building Materials Trading