Brett Larson
Round Rock,TX
Summary
Proactive restaurant server with 20+ years of experience working in high-volume restaurants. Focused and efficient team member knowledgeable in food safety and sanitation guidelines. Commended for having perfect attendance record and delivering exceptional customer service. Dependable and highly skilled at providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hurricane Grill & Wings
Hurricane Grill & Wings
Round Rock, TX
01.2025 - 04.2026
- Trained new staff on menu items, customer service protocols, and operational procedures.
- Analyzed customer feedback to identify areas for menu enhancement and service improvement.
- Fostered a positive work environment through mentorship and team-building activities.
Saltgrass Steakhouse
Landry's Corporation - Saltgrass Steakhouse
Austin, TX
04.2023 - 05.2024
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Trainer of new servers
Longhorn Steakhouse
Darden Restaurants Inc
Round Rock, TX
01.2022 - 03.2023
- Trained and mentored staff on food safety and service standards.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Lead Trainer for new hires in server position
Server/Bartender
Saltgrass Steakhouse
Round Rock, TX
09.2019 - 12.2021
- Lead Server/Trainer for last 6 months
- Helped aid restaurant by training new servers & closing restaurant 5 nights per week
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Cultivated warm relationships with regular customers.
- Increased return customer satisfaction by selling most reward program cards for last 6 months
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Did not work from 03/14/2010 until 06/23/2021 due to Covid & taking care of mother at home
Restaurant Manager
Jack Allen's Kitchen
Round Rock, TX
08.2018 - 07.2019
- Led and directed team members on effective methods, operations and procedures
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime
- Carefully interviewed, selected, trained and supervised staff
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
- Reduced labor costs by 1 percent while maintaining excellent service and profit levels
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes
- Reconciled cash and credit card transactions to maintain accurate records
- Managed 40-person team of front & back of house staff for high-volume (750-1100 guests daily) farm-to-table concept
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Managed schedule for all bussers, food runners, and expo personnel on weekly basis
Restaurant Server
Jack Allen's Kitchen
Round Rock, TX
10.2017 - 07.2018
- Promoted to manager 08/2018.
- Maintained customer satisfaction with timely table check-ins to assess drink or other needs.
- Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Restaurant Server
Roaring Fork
Austin, TX
01.2017 - 09.2017
- Promoted to bartender after 5 months
- Maintained customer satisfaction with timely table check-ins to assess drink or other needs.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Restaurant Manager
Pappadeaux Seafood Kitchen
Austin, TX
09.2016 - 12.2016
- Continuously evaluated business operations to effectively align workflow for optimal area coverage and customer satisfaction
- Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Led and directed team members on effective methods, operations and procedures
Restaurant Server
Pappadeaux Seafood Kitchen
Austin, TX
05.2016 - 08.2016
- Promoted to bartender & headwaiter after 3 months
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Maintained customer satisfaction with timely table check-ins to assess drink or other needs
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
Education
Bachelor of Science - Cellular/Molecular Biology
University of Texas at Austin
Austin, TX2005
Skills
- Restaurant operations management
- Supervisory skills
- Communication skills
- Cost control
- Profit & Loss analysis
- Customer-oriented
- Quality assurance
- Building effective relationships
Certification
TABC Certified
Food Manager Certified
Timeline
Hurricane Grill & Wings
Hurricane Grill & Wings
01.2025 - 04.2026
Saltgrass Steakhouse
Landry's Corporation - Saltgrass Steakhouse
04.2023 - 05.2024
Longhorn Steakhouse
Darden Restaurants Inc
01.2022 - 03.2023
Server/Bartender
Saltgrass Steakhouse
09.2019 - 12.2021
Restaurant Manager
Jack Allen's Kitchen
08.2018 - 07.2019
Restaurant Server
Jack Allen's Kitchen
10.2017 - 07.2018
Restaurant Server
Roaring Fork
01.2017 - 09.2017
Restaurant Manager
Pappadeaux Seafood Kitchen
09.2016 - 12.2016
Restaurant Server
Pappadeaux Seafood Kitchen
05.2016 - 08.2016
Bachelor of Science - Cellular/Molecular Biology
University of Texas at Austin