Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brett Lindemann

North Olmsted,OH

Summary

Experienced customer service professional well-versed in building productive relationships, resolving complex issues and wining customer loyalty. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Overview

17
17
years of professional experience

Work History

Manager, Screening Operations

BRAVO WELLNESS
04.2012 - 07.2017
  • Led team of Screening Coordinators, managed multiple projects
  • Collaborated with Sales team for smooth transition/on-boarding of new client accounts
  • Managed multiple screening vendors on behalf of over 250 clients throughout implementation process
  • Cultivated strong client relationships by leading them through the screening process from start to finish, articulating Bravo standards and protocols while recognizing each client's diverse population
  • Promoted within eight months of start date
  • Trained and mentored current and new team members as well as created documentation for procedures, protocols and integration of internal modules.

Founding Band Member, Keyboardist, Vocalist & Manager of Merchandise Sales

WELSHLY ARMS BAND
01.2013 - Current
  • Writing, arranging, recording and touring (U.S and Europe)
  • Managed merchandise sales
  • Meet and greets with concert attenders, promoters, etc
  • Interviews/Appearances - Jimmy Kimmel Live, Various Radio Shows/Interviews, Music Videos
  • Responsible for travel arrangements/budget of U.S
  • Band tours
  • Our recording of 'Legendary' is certified platinum in Germany and Switzerland and has over 200 million streams
  • The song's warm reception launched the band onto the biggest stages and festivals around the world, including Lollapalooza, The Reeding & Leeds Festival, Bottlerock, Rock Am Ring, Hangout Music Fest, Shaky Knees.

Touring Musician for singer-songwriter/recording artist Kate Voegele

COMMUNIKATE, INC.
01.2008 - 01.2012
  • Traveled extensively throughout the U.S., Canada, and Europe on seven separate tours
  • Appeared on televisions shows such as The Tonight Show (2009) and The Today Show (2009), One Tree Hill (2010)
  • Performed for benefit concerts such as the House of Blues Sunset Benefit for Haiti (2009)
  • Assisted in coordinating travel plans including researching and booking flights and hotels.

Shift Supervisor

STARBUCKS CORP
01.2008 - 01.2012
  • Led a team of partners to provide exceptional customer service while maintaining speed and product quality.

Intern

U.S. FUND FOR UNICEF
01.2007 - 01.2008
  • Prepared and deployed donor reports on active campaigns
  • Co-led team of volunteers for fundraising events 'Wine, Women, and Shoes' 2007 & 'A Message of Hope' 2009 which exceeded expected fundraising goals
  • Responsible for correspondence between regional offices and general requests for information.

Education

BACHELOR OF ARTS - INTERNATIONAL STUDIES & POLITICAL SCIENCE, U.S. Foreign Policy And Human Rights

Loyola University
Chicago, IL

Italian Politics and Government; Evolution of European Security; Italian Foreign Policy

Loyola University
Rome, Italy

Skills

  • PC & Apple OS
  • Microsoft Office 365 (Word, Excel, Outlook, PowerPoint, Teams, etc)
  • Adobe Creative Suite
  • Social Media Platforms
  • Blackbaud
  • Strong collaborator and team member
  • Exceptional listening skills
  • Relationship builder
  • Able to work effectively across service lines and with diverse personalities
  • Supervisory & training skills
  • Critical thinking
  • Excellent written communication and proof-reading abilities
  • Data Entry
  • Interdepartmental Communication

Timeline

Founding Band Member, Keyboardist, Vocalist & Manager of Merchandise Sales

WELSHLY ARMS BAND
01.2013 - Current

Manager, Screening Operations

BRAVO WELLNESS
04.2012 - 07.2017

Touring Musician for singer-songwriter/recording artist Kate Voegele

COMMUNIKATE, INC.
01.2008 - 01.2012

Shift Supervisor

STARBUCKS CORP
01.2008 - 01.2012

Intern

U.S. FUND FOR UNICEF
01.2007 - 01.2008

BACHELOR OF ARTS - INTERNATIONAL STUDIES & POLITICAL SCIENCE, U.S. Foreign Policy And Human Rights

Loyola University

Italian Politics and Government; Evolution of European Security; Italian Foreign Policy

Loyola University

Similar Profiles

CREATE PROFILE
Brett Lindemann