BRETT MARTIN
Alma,AR
Summary
Dynamic professional with expertise in establishing customer accounts and ensuring compliance with security protocols. Demonstrated ability to address customer needs effectively while maintaining strong organizational and documentation skills. Proven track record of building relationships and managing time efficiently to enhance customer satisfaction. Ready to leverage several years' experience in related roles to excel in a dynamic position with your company.
Overview
18
18
years of professional experience
Work History
Paraoptometric Technician
Stiles Eye Group
11.2014 - Current
- Managed patient intake process by accurately recording medical history and insurance information
- Performed diagnostic tests such as visual acuity, topography, and laser scanning
- Assisted with fitting and dispensing eyeglasses and contact lenses
- Educated patients on proper eye care and contact lens hygiene practices
- Maintained a clean and organized work environment in compliance with OSHA regulations
- Left briefly for another opportunity, and was rehired
Production Manager
Clean Cookin
07.2019 - 02.2021
- Managed a team of production workers to meet daily output goals
- Implemented and oversaw quality control measures to ensure products met industry standards
- Developed and maintained production schedules to optimize efficiency and minimize downtime
- Utilized lean manufacturing principles to streamline processes and reduce waste
Store Manager
Sweet Bay Coffee Company
07.2007 - 11.2014
- Managed daily operations of a retail store, including sales, inventory, and customer service
- Handled customer inquiries and resolved any issues or complaints in a professional and timely manner
- Trained and supervised a team of barista to meet and exceed customers' expectations
- Developed a variety of food and beverages for the restaurant menu
Education
DIPLOMA -
Northside High School
Fort Smith, AR05.2001
Skills
- Money handling
- Customer service
- Time management
- Appointment scheduling
- Microsoft Office proficiency
- Customer relationship management
- Sales strategies
- Client onboarding
- Data entry accuracy
- Effective communication
- Regulatory compliance
- Financial analysis
Timeline
Production Manager
Clean Cookin
07.2019 - 02.2021
Paraoptometric Technician
Stiles Eye Group
11.2014 - Current
Store Manager
Sweet Bay Coffee Company
07.2007 - 11.2014
DIPLOMA -
Northside High School
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