Brett Michaelis
Orem,UT
Summary
Experienced in orchestrating cloud deployments and managing Kubernetes resources, driving significant reliability and efficiency improvements at Five9.com. Proficient in Terraform, Helm, and incident management, I have successfully enhanced deployment strategies and fostered cross-functional collaboration to drive innovations in high-availability environments.
Overview
26
26
years of professional experience
Work History
Senior DevOps Engineer
Five9.com
04.2020 - 10.2024
- Orchestrated cloud deployments and managed Kubernetes resources using Terraform, Helm, and GitLab CI in a high-availability environment
- Streamlined incident response using Five Whys, enhancing reliability through blameless postmortems and continuous improvements
- Collaborated on setting and monitoring SLOs and SLIs, supporting performance metrics and error budgeting for critical services
- Improved deployment efficiency across multi-cloud platforms, focusing primarily on GCP, in coordination with cross-functional teams
- Built infrastructure automation scripts that increased deployment speed and reduced downtime for large-scale, multi-cloud services
Software Engineer / DevOps Engineer
Vivint SmartHome
11.2019 - 04.2020
- Managed infrastructure supporting machine learning workloads in GCP-based data lakes, enabling scalable ML model training and inferencing
- Leveraged TICK stack for analytics, reporting, and performance monitoring, ensuring system health in high-performance environments
- Designed, developed, and deployed Golang-based microservices with optimized processes for improved scalability and reduced latency
- Oversaw 1.5 PB data lake infrastructure, collaborating with ML teams to maintain reliability for data-intensive workloads
- Streamlined infrastructure and data center operations, utilizing Saltstack and Jenkins for automated provisioning and monitoring
Director, Information Technology
Unicity International
01.2016 - 03.2017
- Drove service reliability improvements by migrating legacy systems to containerized environments and optimizing cloud-based deployment strategies
- Enhanced system performance through infrastructure optimization and introduced error budgeting practices for critical applications
- Led end-to-end deployment of applications in global markets, reducing latency and increasing service availability through automation
Director, Software Development
Unicity International
01.2013 - 01.2016
- Developed and managed deployment frameworks that increased reliability, implemented best practices for containerization and microservices
- Enhanced multi-cloud operations by standardizing application deployments on EC2 and S3, supporting global user access and scalability
- Spearheaded process automation and tooling enhancements to improve development and deployment efficiency
Assistant Director, Web Development
Utah Valley University
07.2005 - 12.2010
- Led web and server development projects, deploying high-performance applications with strong uptime and service reliability
- Optimized internal application workflows, ensuring sustainable scaling for departmental and university-wide systems
Counterintelligence Agent
United States Army - Utah National Guard
07.1998 - 01.2006
- Conducted high-stakes intelligence operations with a focus on incident response and structured postmortem analysis, utilizing AAR methods
- Deployed as a Spanish Linguist and Counterintelligence Agent, supporting critical mission operations with top-level security clearance
Education
Bachelor of Science - Information Systems
Utah Valley University
01.2005
Skills
- Terraform
- Helm
- GitLab CI
- GCP
- AWS
- Docker
- Kubernetes
- Microservices
- TICK stack
- SLO/SLI Practices
- Incident Management
- Blameless Postmortems
- Golang
- Python
- JavaScript
- NodeJS
- Jenkins
- Saltstack
- Git
- CI/CD Pipelines
- InfluxDB
- MongoDB
- MySQL
- Data Lakes
- GitLab
- GitHub
Timeline
Senior DevOps Engineer
Five9.com
04.2020 - 10.2024
Software Engineer / DevOps Engineer
Vivint SmartHome
11.2019 - 04.2020
Director, Information Technology
Unicity International
01.2016 - 03.2017
Director, Software Development
Unicity International
01.2013 - 01.2016
Assistant Director, Web Development
Utah Valley University
07.2005 - 12.2010
Counterintelligence Agent
United States Army - Utah National Guard
07.1998 - 01.2006
Bachelor of Science - Information Systems
Utah Valley University
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