Brett Miller
Software Engineer II
Bulverde,TX
Don’t judge each day by the harvest you reap, but by the seeds you plant.
Robert Louis Stevenson
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Wants to leverage technical skills and experience to contribute to the development and maintenance of high-quality software applications, while continuously improving knowledge and expertise in the field of software engineering.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Software Engineer II
United Services Automobile Association (USAA)
San Antonio, TX
05.2021 - Current
- Coordinated with other engineers to evaluate and improve software and hardware interfaces.
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Spearheaded Salesforce Developer and Administration initiatives to enhance business operations and improve customer experience.
- Revamped Lightning Web Components on the Salesforce Platform through innovative custom styling and design implementation.
- Implemented multiple data validation rules to ensure data accuracy and integrity, resulting in improved data quality.
- Successfully tested multiple custom Salesforce Developer and Administration components, ensuring their proper functionality and usability.
- Developed and implemented solutions for Java SpringBoot APIs, enhancing system performance and efficiency.
- Designed and developed responsive React front ends, improving user experience and satisfaction.
- Released critical fixes for production issues through efficient GitLab processes and OpenShift Containerized Platform stack.
- Contributed to knowledge management by updating and maintaining an Atlassian Wiki, reducing knowledge silos, and enhancing team collaboration.
- Ensured high application uptime and performance by setting up Kibana Watchers, Alert Managers, and Grafana dashboards.
- Analyzed team performance and tracked progress across various planning intervals and sprints through the development of multiple JIRA dashboards.
Field Systems Technician (FST)
H&R Block
Corpus Christi, TX
05.2018 - 04.2019
- Supported IT end-user concerns using troubleshooting and root cause analysis to resolve issues.
- Accessed electronic customer ticket system for tracking incidents, work orders and projects related tickets.
- Installed and wired system devices using standard product setup and electrical knowledge.
- Provide in-field IT support to H&R Block offices in Corpus Christi and the surrounding areas, as well as a multitude of offices in the Houston area.
- Upgrade and maintain server-role computers, office computers, and point-of-sale (PoS) machines to ensure optimal performance and reliability.
- Configured and troubleshooted routers, mobile routers, and patch panels to maintain constant connectivity between offices, the server, and the internet.
- Develop and provide FST team with a variety of scripts to increase workflow and productivity.
- Deliver effective technical training to staff, improving their technical skills and overall performance.
- Conduct regular backups and disaster recovery tests to ensure business continuity in the event of a system failure or disaster.
I.T. Assistant Administrator
Christ The Redeemer Catholic School
Houston, TX
03.2017 - 06.2017
- Ensured the smooth operation of elementary student Chromebooks, including updating and maintaining software, virus removal, and troubleshooting IT and connectivity issues.
- Installed and configured hardware such as printers and WiFi extenders (Ubiquiti Mesh Access Points) to improve network connectivity and performance.
- Ran Ethernet hard wires through the ceilings and walls for classroom projectors and other critical hardware, resulting in improved network reliability and stability.
- Provided technical support to staff, responding to and resolving issues in a timely and effective manner.
- Developed and maintained system documentation, including hardware and software inventory, network topology, and user guides.
- Assisted with other IT projects and initiatives as needed.
Education
Bachelor of Science - Computer Science
09.2017 - 12.2021
- 3.485 GPA
Skills
Agile
Scrum methodology
Troubleshooting
Solutions deployment
Hardware and software installation
Collaborative development planning
New employee mentoring
Virtualization technologies
Java
JavaScript
React
Python
C
HTML
CSS
SpringBoot
Windows
Linux
Strong problem-solving and analytical skills
Excellent verbal and written communication skills
Ability to work collaboratively in a team environment
Experience with project management tools such as JIRA and Trello
Experienced with Kibana and Grafana for data visualization and analysis
Proficient in using the OpenShift Containerized Platform environment (OCP) for application deployment and management
Familiar with No-Code/Low-Code application builders such as Wized, WebFlow, XANO, and AirTable
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Software Engineer II - United Services Automobile Association (USAA)
05.2021 - Current
Field Systems Technician (FST) - H&R Block
05.2018 - 04.2019
Texas A&M University - Corpus Christi - Bachelor of Science, Computer Science
09.2017 - 12.2021
I.T. Assistant Administrator - Christ The Redeemer Catholic School
03.2017 - 06.2017