Brett Miller

Work History

United Services Automobile Association (USAA)

San Antonio, TX

05.2021 - Current

Coordinated with other engineers to evaluate and improve software and hardware interfaces.
Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
Spearheaded Salesforce Developer and Administration initiatives to enhance business operations and improve customer experience.
Revamped Lightning Web Components on the Salesforce Platform through innovative custom styling and design implementation.
Implemented multiple data validation rules to ensure data accuracy and integrity, resulting in improved data quality.
Successfully tested multiple custom Salesforce Developer and Administration components, ensuring their proper functionality and usability.
Developed and implemented solutions for Java SpringBoot APIs, enhancing system performance and efficiency.
Designed and developed responsive React front ends, improving user experience and satisfaction.
Released critical fixes for production issues through efficient GitLab processes and OpenShift Containerized Platform stack.
Contributed to knowledge management by updating and maintaining an Atlassian Wiki, reducing knowledge silos, and enhancing team collaboration.
Ensured high application uptime and performance by setting up Kibana Watchers, Alert Managers, and Grafana dashboards.
Analyzed team performance and tracked progress across various planning intervals and sprints through the development of multiple JIRA dashboards.

H&R Block

Corpus Christi, TX

05.2018 - 04.2019

Supported IT end-user concerns using troubleshooting and root cause analysis to resolve issues.
Accessed electronic customer ticket system for tracking incidents, work orders and projects related tickets.
Installed and wired system devices using standard product setup and electrical knowledge.
Provide in-field IT support to H&R Block offices in Corpus Christi and the surrounding areas, as well as a multitude of offices in the Houston area.
Upgrade and maintain server-role computers, office computers, and point-of-sale (PoS) machines to ensure optimal performance and reliability.
Configured and troubleshooted routers, mobile routers, and patch panels to maintain constant connectivity between offices, the server, and the internet.
Develop and provide FST team with a variety of scripts to increase workflow and productivity.
Deliver effective technical training to staff, improving their technical skills and overall performance.
Conduct regular backups and disaster recovery tests to ensure business continuity in the event of a system failure or disaster.

Christ The Redeemer Catholic School

Houston, TX

03.2017 - 06.2017

Ensured the smooth operation of elementary student Chromebooks, including updating and maintaining software, virus removal, and troubleshooting IT and connectivity issues.
Installed and configured hardware such as printers and WiFi extenders (Ubiquiti Mesh Access Points) to improve network connectivity and performance.
Ran Ethernet hard wires through the ceilings and walls for classroom projectors and other critical hardware, resulting in improved network reliability and stability.
Provided technical support to staff, responding to and resolving issues in a timely and effective manner.
Developed and maintained system documentation, including hardware and software inventory, network topology, and user guides.
Assisted with other IT projects and initiatives as needed.