Summary

Overview

Work History

Education

Skills

Additional Information

Timeline

Brett Montgomery

Pine Grove,PA

Summary

Talented Asset Protection Associate highly effective at completing facility patrols, checking belongings and maintaining visible presence in store. Well-coordinated and highly trained professional with knowledge of defensive tactics and excellent conflict management skills. Bringing 4+ years' experience in the field and looking for permanent role with room for advancement.

Sharp Security Guard with demonstrated skill assessing suspicious situations and individuals and responding appropriately. Vigilant and watchful with exceptional computer and observation skills. Carries out instructions effectively.

Overview

years of professional experience

Work History

Asset Protection Officer

Big Lots Distribution Center

Tremont, PA

11.2022 - Current

Maintained safety and security of premises, visitors and employees.
Controlled reduction of loss inventory by protecting company assets.
Reviewed CCTV footage to obtain evidence of theft.
Maintained store compliance with physical security schematics to protect assets.
Partnered with store managers on basis to conduct loss investigations.
Produced well-written reports detailing shoplifting and attempted theft.

Dispatcher

GoGroundWorks LLC

Reading, PA

02.2022 - 11.2022

Updated records of driver locations, delays, and cancellations.
Assigned drivers to appropriate routes based on customer needs.
Provided timely updates to customers regarding their orders or requests.
Maintained logs of all incoming calls and assigned tasks.
Resolved customer complaints related to service issues or delays.
Tracked vehicles using GPS technology and provided real-time status updates as needed.
Managed a large volume of phone calls while ensuring accuracy in data entry.
Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Verified driver credentials prior to assigning them a route or task.
Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.

Online Customer Service Consultant

Sutherland

Schuylkill Haven, PA

01.2021 - 01.2022

Premises patrol
Checkpoint management
Strong communication
Scheduled delivery, service or installation appointments for customers.
Set up, updated and canceled customer accounts in system.
Accepted high volume of inbound customer calls and maintained performance levels with strong call control skills
Reviewed contract terms to determine eligibility for replacements or refunds.
Updated records with details of customer interactions and transactions.
Input new orders and informed customers of terms and expected delivery dates.

Security Officer

Dunbar Security Solutions, Inc

Hunt Valley, Maryland

01.2020 - 01.2021

Preventing illegal or inappropriate actions by maintaining a high visibility presence
Performing access control procedures on vehicles, personnel, and visitors
Patrolling the buildings, facilities, and perimeters of the premises
Informing personnel and visitors of security procedures, as well as acting upon non-compliance
Monitoring alarm systems and video surveillance systems
Investigating suspicious activities and disturbances
Immediately reporting security breaches to designated law enforcement agents
Performing maintenance checks on security systems and equipment
Documenting observations and surveillance activities
Adhering to security industry regulations.

Public Safety Officer

Colonial Williamsburg Company

Williamsburg, VA

03.2018 - 12.2019

Responded to complex public safety situations and supported restoration of order and safety.
Enforced traffic and parking regulations.
Responded to crimes in progress, initiating actions such as interrogation of suspects or medical aid for victims.
Administered first aid and artificial respiration to injured persons.
Monitored and investigated suspicions persons and situations and unusual activities.
Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
Investigated illegal or suspicious activities, performing direct follow-up or reporting findings to appropriate senior personnel.