Brett Pettinger
Lynchburg,United States
Summary
Energetic leader and customer service professional with over 3 years of experience leading and motivating a team during a pandemic. I have honed my ability to build strong relationships with clients, staff and partners, leveraging my natural ability to connect with all people promoting my organization’s mission. My expertise in crafting compelling and relatable stories has enabled me to effectively motivate and galvanize my team around a common vision.
Overview
10
10
years of professional experience
Work History
Enrollment Coordinator
Centra College
01.2024 - Current
- Provided prospective or new students with information about educational and career planning, university resources and academic programs.
- Enhanced student satisfaction with enrollment procedures through timely response to inquiries and resolution of issues.
- Streamline enrollment processes by implementing improved communication strategies.
- Attend recruitment events in order to increase enrollment and brand recognition
Director of Strategic Affiliations
Liberty University Online Academy
10.2022 - 01.2024
- Developed a comprehensive strategy for expanding our network of affiliated schools
- Lead a team of agents that is responsible for identifying and engaging with new schools
- Helped launch a new business venture called Ember that delivers the curriculum only to families and schools
Assistant Director of New Enrollment
Liberty University
02.2020 - 10.2022
- Trained and mentored new employees on industry practices and business operations
- Created and updated records and files to monitor agent's performance
- Tracked key business metrics for 12-15 employees and consistently improved agents quality assurance scores and utilization averages once they transitioned to my team from training
New Enrollment Specialist
Liberty University
09.2018 - 01.2020
- Communicated effectively via telephone, email and in person with prospective students
- Reviewed statistic enrollment data and prepared reports
- Helped students complete applications, navigate admissions processes, register for their first set of classes and set up their financing
- Met or exceeded enrollment and retention goals consistently and was top 10% in department in KPI
Transitional Living Coordinator
Patrick Henry Family Services
09.2014 - 07.2018
- Designed and implemented policies that assisted young adults in transitioning from group home settings to becoming productive members of society
- Conducted routine room inspections and progress meetings, identifying areas needing improvement and assisting residents in coming up with plans of action to address those areas of concern
- Developed relationships with community agencies and businesses to compile resources that could assist residents on their journey
- Organized and executed scholarship program that funded residents living expenses and tuition
- Helped 100% of students that attended trade school complete their program
Education
Doctor of Strategic Leadership - Management and Leadership
Liberty University
Lynchburg, VA09.2024
Master of Arts - Youth Ministry
Liberty University
Lynchburg, VA05.2011
Bachelor of Arts - Sports Management
Glenville State College
Glenville, WV05.2002
Skills
- Creative problem solving
- Staff education and training
- Verbal and written communication
- Event Planning
- Leading teams
- Admissions processes
Volunteer Experience
- The Hope Company, Volunteer
- Salvation Army, Volunteer
- Agape, Volunteer
- No Walls, Volunteer
Timeline
Enrollment Coordinator
Centra College
01.2024 - Current
Director of Strategic Affiliations
Liberty University Online Academy
10.2022 - 01.2024
Assistant Director of New Enrollment
Liberty University
02.2020 - 10.2022
New Enrollment Specialist
Liberty University
09.2018 - 01.2020
Transitional Living Coordinator
Patrick Henry Family Services
09.2014 - 07.2018
Master of Arts - Youth Ministry
Liberty University
Bachelor of Arts - Sports Management
Glenville State College
Doctor of Strategic Leadership - Management and Leadership
Liberty University
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