Brett Puig
Louisville,KY
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
13
13
years of professional experience
Work History
Patient Care Technician
Norton Women's and Children's Hospital
Louisville, KY
07.2024 - Current
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Collected specimens such as urine samples for testing purposes according to established protocols.
Telecommunications Operator
Conduent Solutions
01.2012 - 11.2016
- Answered incoming calls from customers and provided information about services, products, billing, and technical support.
- Utilized problem solving skills to investigate and resolve complex customer inquiries.
- Collaborated with IT teams to integrate telecommunications systems with enterprise networks.
- Monitored system performance and made adjustments to optimize operations.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Completed connections between callers, departments and professionals.
- Handled typing and data entry duties to correct and update electronic telephone directories.
Education
Bachelor of Science - Nursing
Americana Recinto Metro
Puerto Rico04-2016
Skills
- Mobility Assistance
- Patient Education
- Emergency Response
- Basic nursing care
- Restocking supplies
- Vital signs monitoring
- Specimen Collection
- Patient Services
Timeline
Patient Care Technician
Norton Women's and Children's Hospital
07.2024 - Current
Telecommunications Operator
Conduent Solutions
01.2012 - 11.2016
Bachelor of Science - Nursing
Americana Recinto Metro
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