Brett Weinstock
Henderson
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 10 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
12
12
years of professional experience
Work History
Customer Support Specialist/US Logistics Lead
Arendal Sound
04.2024 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Owner/Operator
ACE Studios
06.2016 - Current
- Managed day-to-day business operations, including guest coordination, database management, client inquiries, finance, HR, marketing, reservations, and website/social media presence.
- Studied film/tv market to determine correct class pricing/structures to capitalize on a growing industry.
- Conducted research to scope out industry competition and identify advantageous trends.
- Recruited and trained a team of eager, like minded actors to help achieve our company goals and set the industry benchmark.
- Saw company grow from 1,500 yearly members to 2,500 by December 2019.
- Company profits on classes ALONE rose from $37,321 (2016) to $156,438 (2019).
- Continued to thrive in 2020 and beyond by transitioning full time to a Zoom/online based business, while still having a physical location.
Owner/Operator
ACE Tapes
07.2018 - Current
- Managed day-to-day business operations, including client inquiries, finance, HR, marketing, and website/social media presence.
- Studied film/tv market to determine optimal pricing for services offered.
- Conducted research to scope out industry competition and identify advantageous trends.
- Learned filming/sound engineering/editing to deliver high quality products in a timely manner, while remaining below top competitor pricing.
- Designed a website focused on simple yet effective marketing strategies to garner new business, as well as achieve excellent client retention.
- Consistent revenue growth every year, including a profit in 2021 while functioning on limited hours due to COVID 19.
Owner/Operator
Actors Link
04.2012 - 05.2016
- Managed day-to-day business operations, including guest coordination, database management, client inquiries, HR, marketing and reservations.
- Designed a website that focused on garnering new business, as well as illustrating new ideas that would breathe life into a stale/dated industry.
- Created new concepts that would revolutionize, invigorate and streamline how classes were conducted.
- Studied film/tv market to determine correct class pricing/structures to capitalize on a growing and highly competitive industry.
- Conducted research to scope out industry competition and identify advantageous trends.
- Recruited and trained a team of eager, like minded actors to help achieve our company goals and set the industry benchmark.
- Turned a profit after six months of operation, and saw continued growth year over year.
Education
Dual Degree: COM & CRJ -
UNLV
Las Vegas05.2024
Skills
- Sales Promotion
- Focus and Follow-Through
- Verbal and Written Communication
- Goal Setting
- Customer Service Management
- Originality and Creativity
- Sales Tracking
- Administrative Management
- Customer Relations
- Decision Making
Timeline
Customer Support Specialist/US Logistics Lead
Arendal Sound
04.2024 - Current
Owner/Operator
ACE Tapes
07.2018 - Current
Owner/Operator
ACE Studios
06.2016 - Current
Owner/Operator
Actors Link
04.2012 - 05.2016
Dual Degree: COM & CRJ -
UNLV
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