Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Buddy Brown

Crowley,TX

Summary

Experienced, team and performance driven leader with World-Class Dispatch and Customer Service skills, who is motivated by the efficiency and success of the organization. Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

38
38
years of professional experience

Work History

Logistics/Customer Service Manager

Expert Mechanic Services
10.2018 - 11.2023
  • Managing a fleet of Roadside Technicians, receiving service requests for breakdown events, dispatching calls to Technicians, updating customers on Technician eta and status', extensive data entry, billing, invoicing, tracking job time
  • Also, website design, construction, implementation, and maintenance
  • Database design, construction, and implementation.
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
  • Championed technology adoption among team members, integrating tools that aided in delivering faster results for customers without sacrificing quality.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.

Dispatcher

Accel Logistics
04.2018 - 07.2018
  • Maintaining records and providing load information for drivers and customers for a fleet of over 150 trucks providing transportation services for the Oilfield Industry
  • Extensive data entry and record keeping, as well as geographical knowledge of the various well locations.

Dispatcher

Silver West Limousines
10.2016 - 11.2017
  • Responsible for maintaining surveillance over a fleet of luxury transportation vehicles and their chauffeurs with relation to trip logistics, analysis, planning, and execution
  • Continuous observation of flights status, weather and traffic conditions, as well as observing multiple airports status’ that could cause a delay or disrupt service flow or cause a failure
  • Also very involved with Customer Service and Inside Sales.

Chauffeur

Sprynx Transportation
11.2014 - 11.2016
  • Primarily responsible for driving a scheduled and on-demand corporate shuttle van for a local corporation, providing transportation for employees to area shopping, restaurants, parking lots, and buildings while following a strict schedule and providing the utmost in passenger safety and care.

Student

Mountain View College
02.2012 - 11.2014
  • Coursework includes; Introduction to Aviation, Flight Theory, Aviation Meteorology, Private Pilot Ground, Commercial Pilot Ground, Instrument Pilot Ground, Aircraft Systems, Propulsion Systems, Crew Resource Management, Human Factors in Aviation, Practical Dispatching I/II, and related Core requirements.

Aircraft Fuel Systems Specialist

United States Air Force
07.1985 - 07.1993
  • Maintain and repair military aircraft fuel systems; read schematics, troubleshoot problems, follow technical orders, and maintain proficiency with all related electronic and hydraulic components, parts, and procedures
  • Aircraft Serviced: F-4, F-16, F-15, B-52, KC-135

Education

AS, Aircraft Dispatch -

Mountain View College

Certificate, Aircraft Dispatch -

ATP-Higher Power Aviation

Behavioral Sciences -

Western International University

Certificate, Police Sciences -

TCOLE

Certificate, Real Estate -

Richland College

Certificate, Aircraft Fuel Systems Specialist -

Community College of the Air Force

Skills

  • Account Management
  • Sales Promotion
  • Call Monitoring
  • Report Preparation
  • Workflow Management
  • Schedule Coordination

References

References Available Upon Request

Timeline

Logistics/Customer Service Manager

Expert Mechanic Services
10.2018 - 11.2023

Dispatcher

Accel Logistics
04.2018 - 07.2018

Dispatcher

Silver West Limousines
10.2016 - 11.2017

Chauffeur

Sprynx Transportation
11.2014 - 11.2016

Student

Mountain View College
02.2012 - 11.2014

Aircraft Fuel Systems Specialist

United States Air Force
07.1985 - 07.1993

AS, Aircraft Dispatch -

Mountain View College

Certificate, Aircraft Dispatch -

ATP-Higher Power Aviation

Behavioral Sciences -

Western International University

Certificate, Police Sciences -

TCOLE

Certificate, Real Estate -

Richland College

Certificate, Aircraft Fuel Systems Specialist -

Community College of the Air Force
Buddy Brown