Summary
Overview
Work History
Education
Skills
Timeline
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Brett Wetherbee

Brett Wetherbee

Hudsonville,MI

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. I consistently enhance user experience and system performance through proactive support and innovative solutions.

Overview

11
11
years of professional experience

Work History

Network/Desktop Support Technician

SoundOff Signal
07.2021 - Current
  • Documented and improved help desk processes for efficient handling of help desk tasks.
  • Wrote over 50 work instructions for end-users to mitigate help desk tickets.
  • Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and policies.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Configured hardware, devices, and software to set up work stations for employees.

IT Help Desk Technician

SoundOff Signal
03.2018 - 06.2021
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Performed tests of functionality, security, and performance of different workstations and devices.

Mechanical Assembler

SoundOff Signal
01.2017 - 03.2018
  • Read and interpreted bill of materials and work instructions to assemble parts and products.
  • Tested finished products for compliance with tolerances and overall quality.
  • Performed repeated tasks while sitting or standing over extended periods of time.

Package Handler/ 5th Wheel Driver

FedEx
08.2014 - 01.2017
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Followed verbal and written instructions to properly move and ship products.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Followed safety regulations to maintain safe work environment.

Education

Associate of Arts - Information Technology And 3D Design

Grand Rapids Community College
Grand Rapids, MI
06-2012

Skills

  • Troubleshooting

  • Desktop workstation repair

  • Software installation

  • Technical documentation

  • Training and mentoring

Timeline

Network/Desktop Support Technician

SoundOff Signal
07.2021 - Current

IT Help Desk Technician

SoundOff Signal
03.2018 - 06.2021

Mechanical Assembler

SoundOff Signal
01.2017 - 03.2018

Package Handler/ 5th Wheel Driver

FedEx
08.2014 - 01.2017

Associate of Arts - Information Technology And 3D Design

Grand Rapids Community College

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