Brett Wicklund
O Fallon
Summary
Dynamic retail business owner with proven expertise in operations management, financial oversight, and customer service. Skilled in developing impactful marketing strategies and optimizing inventory management to enhance profitability.
Overview
17
17
years of professional experience
Work History
Retail Business Owner
AutoRookies
O'Fallon
04.2020 - Current
- Managed daily operations of retail store and inventory.
- Oversaw financial transactions and maintained accurate records.
- Developed marketing strategies to increase brand visibility.
- Resolved customer complaints and ensured satisfaction.
- Implemented efficient stock management practices to optimize inventory levels.
- Collaborated with suppliers to negotiate favorable terms and pricing.
- Organized promotional events to attract new customers and boost sales.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Identified opportunities for cost savings through improved operational efficiency.
- Organized special events such as sales promotions, product demonstrations, and fundraisers.
- Analyzed financial data, such as sales records and income statements, to identify areas of improvement.
- Responded promptly to customer inquiries regarding products or services offered by the store.
- Audited merchandise shipments for accuracy and completeness upon arrival at the store.
- Established pricing policies based on market research, profit goals, and cost analysis.
- Monitored customer service standards in order to maintain high levels of customer satisfaction.
- Researched new products and services to add to the store's inventory.
- Maintained organized records of purchases, returns, refunds, discounts.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Shipping Team Lead
Target
St. Peters
04.2018 - 04.2020
- Supervised daily shipping operations to ensure timely order fulfillment.
- Trained new employees on safety protocols and shipping procedures.
- Communicated with vendors to resolve shipping discrepancies and issues.
- Conducted regular inspections of shipping equipment for safety compliance.
- Collaborated with management to develop strategies for operational efficiency.
- Assigned daily tasks to shipping team members and monitored their performance.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Maintained inventory of shipping materials and supplies.
Assistant Manager
Quiktrip
St. Peters
01.2010 - 04.2018
- Trained new employees on company policies and customer service standards.
- Assisted in managing daily operations and staff scheduling at convenience store.
- Implemented safety procedures to ensure a secure environment for customers and staff.
- Monitored inventory levels and coordinated stock replenishment with suppliers.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Recruited and trained new employees to meet job requirements.
- Assigned work and monitored performance of project personnel.
Education
High School Diploma -
Francis Howell Central
St. Charles, MO07-2010
Some College (No Degree) - Business
St. Charles Community College
St. Charles, MOSkills
- Inventory management
- Financial analysis
- Marketing strategy
- Customer service
- Stock optimization
- Brand promotion
- Problem solving
- Staff training
- Attention to detail
- Coaching and mentoring
Timeline
Retail Business Owner
AutoRookies
04.2020 - Current
Shipping Team Lead
Target
04.2018 - 04.2020
Assistant Manager
Quiktrip
01.2010 - 04.2018
High School Diploma -
Francis Howell Central
Some College (No Degree) - Business
St. Charles Community College