Summary
Overview
Work History
Education
Skills
Projects
Accomplishments
Timeline
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Brett Wilson

Hixson,TN

Summary

Experienced team supervisor and mentor, well-versed in all facets of T-Mobile's consumer-side operations. Capable of reviewing interactions and employee performance to devise and implement customized improvement strategies. Gifted at building rapport with customers, and trusting team members to promote successful resolution of issues and driving key metrics.

Overview

7
7
years of professional experience

Work History

Loyalty Expert

T-Mobile
Chattanooga, USA
01.2023 - Current
  • Resolved any technical problems that customers may have encountered while using products and services offered by the company.
  • Educated customers about the benefits of various products and services available from their T-Mobile services.
  • Re-established customer's faith in company by providing best retention offers available.

Retail Store Manager

Arch Telecom
Summersville, USA
04.2021 - 01.2023
  • Surpassed sales targets through comprehensive training of Retail Experts on T-Mobile policies and devices.
  • Oversaw daily operations encompassing inventory management, scheduling, and end-of-day paperwork.
  • Conducted regular meetings with staff members to discuss performance issues or new initiatives.

Retail Store Manager

Portables Choice Group, LLC
Avondale, USA
08.2018 - 12.2020

Education

Bachelor's Degree - Computer Science

West Virginia Wesleyan College
Buckhannon, WV
05.2014

Skills

  • Customer experience
  • Technical Support (Device/Network)
  • Effective Communication
  • Constructive feedback
  • Data Analytics
  • Employee Learning and Development
  • Creativity
  • Finding Solutions

Projects

  • GROW Program - February 2025 - March 2025

Accomplishments

  • VERIFIED - October 2023, January 2024, July 2024, September 2024
  • 2024 Q3 Winner's Circle
  • 2024 BEST Award

Timeline

Loyalty Expert

T-Mobile
01.2023 - Current

Retail Store Manager

Arch Telecom
04.2021 - 01.2023

Retail Store Manager

Portables Choice Group, LLC
08.2018 - 12.2020

Bachelor's Degree - Computer Science

West Virginia Wesleyan College

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