Nykia Eaton
Gardendale,AL
Summary
Detail-oriented professional skilled in managing multiple priorities and contributing to team success. Strong problem-solving abilities and effective communication enhance collaboration. Committed to advancing organizational objectives and embracing new challenges with enthusiasm.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Loyalty Expert
Tmoblie
06.2025 - Current
- Developed and implemented customer loyalty programs to enhance retention strategies.
- Analyzed customer feedback to identify trends and improve service offerings.
- Collaborated with cross-functional teams to streamline loyalty processes and increase efficiency.
- Established metrics for measuring program success, driving strategic adjustments as needed.
- Led initiatives to optimize loyalty program performance, resulting in improved member satisfaction.
- Managed a database of loyal customers, ensuring accurate tracking of their preferences and purchase history.
- Trained new team members in company loyalty initiatives, fostering a culture of excellence in customer service.
- Conducted regular loyalty program performance evaluations, identifying areas for improvement and optimization.
Customer Service Expert
T-Mobile
01.2016 - 06.2025
- Created happy customers by managing 150+ phone calls daily, delivering exceptional customer experiences and resolving issues with available tools and knowledge.
- Personalized phone interactions, delivering tailored solutions that fostered customer loyalty and transformed users into lifelong T-Mobile advocates.
- Recommended services tailored to customer needs to improve their experience.
Behavioral Health Technician (BHT)
Children’s hospital of Alabama
03.2016 - 06.2017
- Assisted doctors & nurses in managing care for patients with mental/behavioral issues.
- Document patient counseling sessions.
- Tracked patient engagement for behavioral assessments.
- Documented patient counseling sessions to ensure continuity of care and support therapeutic goals.
- Document initial patient admission & discharge.
Supervisor
Claire's
01.2013 - 01.2015
- Assigned duties to Sales Associates
- Assigned and coordinated duties for Sales Associates to ensure efficient operations
- Maintained daily summary to track sales performance and team activities
- Tracked daily register totals
- Register Counts
- Led daily sales team meetings to discuss performance and strategies
Education
Bachelor of Science - Cyber Security
Ashford University
San Diego, CA10-2026
Associate's degree - Education
Ashford University
Arizona City, AZ09-2024
High School Diploma - General Studies
Ramsay High School
Birmingham, AL01-2013
Skills
- Customer retention strategies
- Data analysis
- Customer onboarding
- Customer Relationship Management
- Microsoft Office proficiency
- Behavioral Therapy
- Customer Insight Analysis
- Metrics analysis
- Customer Upselling Strategies
- Loyalty Advocacy Initiatives
- Conflict Resolution
- Excellent communication skills
- Cross-selling techniques
- Hospital Experience
Accomplishments
- Supervised team of 4 staff members.
- Phi Theta Kappa honor society Ashford University
Certification
- Licensed Pharmacy Technician - 4 months
- Security Guard License - 10 months
Timeline
Loyalty Expert
Tmoblie
06.2025 - Current
Behavioral Health Technician (BHT)
Children’s hospital of Alabama
03.2016 - 06.2017
Customer Service Expert
T-Mobile
01.2016 - 06.2025
Supervisor
Claire's
01.2013 - 01.2015
High School Diploma - General Studies
Ramsay High School
Associate's degree - Education
Ashford University
Bachelor of Science - Cyber Security
Ashford University