Bretta Felesky
Boswell,PA
Summary
Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Brand Influencer for Bare Necessities - CS Chat
Third Channel
Boston, MA
10.2019 - 01.2026
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Assisted team leader with coaching and mentoring of new employees.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Administrative Assistant
North Star School District
Boswell, PA
10.2017 - 11.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance
- Drafted correspondence and other documents for the Principal.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Associate of Arts - Medical Office Technologies
Allegany College of Maryland
Cumberland, MD12-1995
Skills
- Customer Service
- Team Management
- Communication Management
- Office Administration
- Appointment Scheduling
- Letter Preparation
- Clerical Support
- Filing
- Data Entry
- Scheduling
Timeline
Brand Influencer for Bare Necessities - CS Chat
Third Channel
10.2019 - 01.2026
Administrative Assistant
North Star School District
10.2017 - 11.2020
Associate of Arts - Medical Office Technologies
Allegany College of Maryland