Brettany Hernandez

• Implemented visual merchandising standards to create appealing displays that drive customer traffic.
• Maximized shelf space utilization with strategic placement of plants based on visual appeal and store layout.
• Enhanced plant display quality by regularly monitoring and maintaining proper plant placement and organization.
• Provided exceptional customer service, offering knowledgeable guidance on plant selection and care.
• Trained and mentored junior staff on effective merchandising techniques and customer service best practices.
• Ensured consistent brand image across all stores by adhering to corporate merchandising standards during each visit.
• Updated pricing and signage to complete product displays and educate customers.
• Completed efficient store resets to prepare store for special promotions and seasonal updates.
• Promoted a safe work environment by adhering to safety guidelines and promptly addressing any hazards identified.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Managed multi-line phone system and pleasantly greeted patients.
• Assisted patients in completing necessary medical forms and documentation. complete necessary medical forms and documentation.
• Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
• Transcribed phone messages and relayed to appropriate personnel.
• Performed various administrative tasks by filing, copying and faxing documents.

• Provided exceptional customer service, offering knowledgeable guidance on plant selection and care.
• Collaborated with store management to optimize merchandising strategies for maximum impact.
• Completed efficient store resets to prepare store for special promotions and seasonal updates.
• Monitored inventory levels and kept adequate stock in product displays on sales floor.
• Inspected merchandise for quality and arranged proper display location on floor.
• Answered customer questions regarding store merchandise and pricing.

• Greeted customers and addressed needs to enhance shopping experience.
• Used POS system to enter orders, process payments and issue receipts.
• Collaborated with team to ensure clean, well-stocked store, supporting customer satisfaction.
• Restocked and organized merchandise in front lanes.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Informed customers about current offers, driving increased sales of promotional items.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Externship with Leonard Covello, M.D.

• Completed AP course in History
• Core 40 with Academic Honors
• 3.2 GPA