Bretton Key
Norfolk
Summary
Results-driven IT professional with nearly two decades of experience leading complex projects, managing cross-functional teams, and driving technological solutions. Demonstrated success in delivering multi-million-dollar projects on time and within budget. Proficient in Agile methodologies, process improvement, and stakeholder engagement. Eager to leverage technical acumen and leadership skills in a Project Management or Product Owner role.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Product Owner
NATO ACT Innovation Hub
01.2024 - 09.2024
- Secured funding and developed business cases worth €200 million, achieving 15% operational savings
- Transitioned MVPs into operational capabilities, enhancing NATO's readiness
- Created project plans, metrics, and analytics for high-level briefings
- Ensured all communications complied with OPSEC standards
Program Manager
HCL Technologies
10.2021 - 12.2023
- Led global teams on projects valued between $1M-$4M, meeting scope and budget targets
- Implemented Agile methodologies, reducing delivery time by 30%
- Managed a portfolio focused on business process monitoring and observability
- Improved client satisfaction by 25% through enhanced training and support materials
IT System Analyst
City of Virginia Beach
10.2020 - 10.2021
- Directed disaster recovery operations, achieving a 95% readiness rate
- Authored and implemented disaster recovery plans, increasing efficiency by 40%
- Presented application deliverables to drive departmental goals
Sr. System Analyst
Entrust Government Solutions
10.2019 - 07.2021
- Led requirement elicitation, achieving an 85% project acceptance rate
- Developed system engineering documents, including SOPS and Disaster Recovery Plans
- Briefed upper management on project status and strategies
Business Analyst II
CACI International
01.2018 - 10.2019
- Streamlined system processes, improving efficiency for a naval client
- Managed Scrum and Kanban boards using JIRA for project tracking
- Conducted stakeholder interviews to gather system requirements
Business Analyst
Anthem
06.2014 - 01.2018
- Generated $500,000 in budget savings by streamlining communications
- Improved backlog management by 30% using JIRA
- Collaborated with vendors to reduce customer service issues
Communications (25U)
US Army National Guard
09.2007 - 09.2013
- Installed and maintained radio-distribution systems, ensuring seamless communication on missions
- Developed training programs for the implementation of communication systems in austere environments
Senior Consultant
Booz Allen Hamilton
06.2010 - 01.2012
- Reduced reporting delays by 75% for NATO projects
- Migrated 600+ global users to improve system efficiency
- Delivered handover documentation and training materials to NATO clients
Personnel (3FO)
US Air Force Reserves
12.2013 - Current
- Managed HR systems for 750+ personnel, optimizing administrative processes and enhancing unit readiness
- Provided career advisory services, increasing re-enlistment rates by 15%
Education
Bachelor's Degree - Information Technology
Old Dominion University
Norfolk, VA12.2005
Associate Degree - Logistics
Community College of the Air Force
Montgomery, AL04.2018
Associate Degree - Human Resources
Community College of the Air Force
Montgomery, AL06.2024
Skills
- Agile
- Waterfall
- Scrum Methodologies
- Business Process Observability
- Stakeholder Engagement
- Strategic Planning
- ITIL
- CMMI
- HIPAA Compliance
- Systems Analysis
- MVP Development
- Project Management
- Microsoft Office Suite
- Atlassian JIRA
- Salesforce
- TOAD
- SQL
- SharePoint
- Power BI
- Remedy
- Splunk
- SAP
- Process improvement
- Project coordination
- Public speaking
- Software documentation
- Business process analysis
- Application integration
- Requirements gathering
- SaaS platforms
Certification
- Project Management Professional (PMP), 10/31/26
- CompTIA A+
- DAU System Engineering & Acquisitions
- IT Management
Militaryexperience
- Personnel (3FO), US Air Force Reserves, Dover, DE, 12/01/13, Present, Managed HR systems for 750+ personnel, optimizing administrative processes and enhancing unit readiness., Provided career advisory services, increasing re-enlistment rates by 15%.
- Communications (25U), US Army National Guard, Hampton, VA, 09/01/07, 09/30/13, Installed and maintained radio-distribution systems, ensuring seamless communication on missions., Developed training programs for the implementation of communication systems in austere environments.
Military Experience
Personnel (3FO)
US Air Force Reserves — Dover, DE | December 2013 – Present
• Managed HR systems for 750+ personnel, optimizing administrative processes and enhancing unit readiness.
• Provided career advisory services, increasing re-enlistment rates by 15%.
Communications (25U)
US Army National Guard — Hampton, VA | September 2007 – September 2013
• Installed and maintained radio-distribution systems, ensuring seamless communication on missions.
• Developed training programs for the implementation of communication systems in austere environments.
Timeline
Product Owner
NATO ACT Innovation Hub
01.2024 - 09.2024
Program Manager
HCL Technologies
10.2021 - 12.2023
IT System Analyst
City of Virginia Beach
10.2020 - 10.2021
Sr. System Analyst
Entrust Government Solutions
10.2019 - 07.2021
Business Analyst II
CACI International
01.2018 - 10.2019
Business Analyst
Anthem
06.2014 - 01.2018
Personnel (3FO)
US Air Force Reserves
12.2013 - Current
Senior Consultant
Booz Allen Hamilton
06.2010 - 01.2012
Communications (25U)
US Army National Guard
09.2007 - 09.2013
Associate Degree - Logistics
Community College of the Air Force
Associate Degree - Human Resources
Community College of the Air Force
- Project Management Professional (PMP), 10/31/26
- CompTIA A+
- DAU System Engineering & Acquisitions
- IT Management
Bachelor's Degree - Information Technology
Old Dominion University
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