Breunna Jefferson
Memphis,TN
Summary
Detail-oriented phlebotomist skilled in venipuncture, patient care, and HIPAA compliance. Committed to enhancing patient comfort and training new staff to maintain high-quality standards.
Dedicated phlebotomist with extensive experience in specimen handling and patient education. Proven ability to train new staff on safety protocols while ensuring patient confidentiality and quality control in all procedures.
Professional healthcare worker with robust experience in drawing blood and handling specimens. Known for strong team collaboration and adaptability to changing needs, ensuring efficient and reliable service. Skilled in venipuncture, patient care, and maintaining sterile environments, with focus on achieving results and high standards. Dependable and prepared to contribute to patient care and diagnostic accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Phlebotomist
Regional One Hospital
05.2023 - Current
- Collected blood samples utilizing proper techniques to ensure patient safety and specimen integrity.
- Maintained accurate patient records and documentation in electronic health record systems.
- Educated patients on procedures and addressed concerns to enhance comfort and compliance.
- Trained new staff on phlebotomy protocols, safety standards, and equipment usage.
Healthcare Customer Service Representative
Anthem
01.2021 - 05.2023
- Delivered exceptional customer service by resolving inquiries and issues efficiently.
- Educated members on healthcare benefits, ensuring clear understanding of coverage options.
- Assisted in processing claims, maintaining accuracy and compliance with company policies.
- Utilized CRM systems to track interactions, enhancing response times and service quality.
- Trained new representatives on system navigation and best practices for effective communication.
Customer Service Representative
Vicky Virtual Receptionists Call Center
07.2018 - 11.2020
- Resolved customer inquiries efficiently, enhancing overall satisfaction and service quality.
- Managed high-volume calls, ensuring prompt responses and accurate information delivery.
- Assisted in training new team members on call handling protocols and customer service best practices.
- Collaborated with team to streamline workflows, improving response times for customer requests.
Education
High School Diploma -
Fairley High School
Memphis, TN05-2009
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Sample and specimen collection
- Butterfly needle technique
- HIPAA compliance
- Patient confidentiality
- Blood collection techniques
- Specimen labeling procedures
- Venipuncture expertise
- Quality control
- Infection control
- Paperwork processing
- Pediatric phlebotomy
- Recording data
- Specimen preparation
- Data entry
- Customer service
- Customer relations
- Call center experience
- Problem resolution
- Microsoft Excel
- Microsoft outlook
- Microsoft PowerPoint
- Data collection
- Clerical support
- Live chat support
- Technical support
Certification
- PT - Phlebotomy Technician
Timeline
Phlebotomist
Regional One Hospital
05.2023 - Current
Healthcare Customer Service Representative
Anthem
01.2021 - 05.2023
Customer Service Representative
Vicky Virtual Receptionists Call Center
07.2018 - 11.2020
High School Diploma -
Fairley High School