Breunna Moore
Greenville,SC
Summary
Professional Summary
Goal-oriented and customer-focused professional with extensive experience in customer service, sales, and leadership. Adept at promoting products and services, managing customer relationships, and consistently achieving goals. Skilled in resolving issues, building rapport, and using technology to enhance customer interactions. Strong communicator with the ability to listen actively, formulate sales strategies, and drive results in fast-paced environments. Looking to leverage skills in telesales to contribute to Spectrum's growth and success.
Overview
8
8
years of professional experience
Work History
Assembly Worker
T&S Brass and Bronze
06.2021 - Current
- Developed and maintained customer relationships through efficient communication and effective problem-solving, contributing to product sales and repeat business.
- Applied strong attention to detail to ensure quality control standards were met, enhancing customer satisfaction and reducing returns.
- Used CRM and digital tools to track customer inquiries and issues, improving workflow and ensuring timely follow-up.
- Contributed to team efforts, meeting and exceeding performance metrics, with a focus on customer retention and satisfaction.
Manager
Arby's
04.2017 - 05.2021
- Led a team in a fast-paced environment, achieving sales targets through effective coaching, mentorship, and training on customer service techniques.
- Built rapport with customers, resolving concerns and inquiries efficiently, ensuring repeat business and high satisfaction levels.
- Implemented strategies that improved sales and customer engagement, consistently exceeding goals for customer retention and service quality.
- Managed customer accounts, tracked sales performance, and provided feedback to improve service delivery and team outcomes.
Education
Bachelor of Science - Psychology
Lander University
Greenwood, SC05-2022
Skills
- Sales & Negotiation: Ability to upsell services, and negotiate deals effectively in a fast-paced, high-pressure environment
- Customer Relationship Management (CRM): Proficient in using CRM software to track leads, manage accounts, and improve customer interactions
- Communication: Strong verbal and written communication skills, capable of building rapport quickly and effectively conveying product value to customers
- Problem-Solving: Skilled at identifying customer needs, developing solutions, and resolving issues with a focus on satisfaction and retention
- Time Management & Multi-tasking: Capable of managing multiple priorities and meeting sales quotas in a busy, high-volume environment
- Technology: Proficient in MS Office, CRM software, call center technology, and various communication platforms
- Leadership & Team Collaboration: Proven experience leading and mentoring teams to achieve collective goals and drive business success
Timeline
Assembly Worker
T&S Brass and Bronze
06.2021 - Current
Manager
Arby's
04.2017 - 05.2021
Bachelor of Science - Psychology
Lander University
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