Brevin Roseboro
Wesley Chapel,FL
Summary
Results-driven IT professional with a BS in Information Technology and hands-on experience providing desktop and technical support to both business and residential users.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Freelance Support
Freelance
06.2025 - Current
- Provided freelance IT support services to residential clients in the local community, troubleshooting a wide range of computer and technology issues.
- Diagnosed and resolved hardware, software, and network problems on Windows PCs, laptops, printers, and mobile devices.
- Removed malware, installed antivirus software, and performed system updates to improve security and performance.
- Set up and configured new computers, printers, routers, Wi-Fi networks, and smart home devices.
- Assisted clients with password resets, email setup, and account recovery for common services and applications.
Customer Support Specialist
Vericast
11.2024 - 06.2025
- Delivered professional customer support via phone, email, chat, and while maintaining high customer satisfaction.
- Resolved customer inquiries, complaints, and technical issues in a timely and accurate manner.
- Identified customer needs and provided solutions that improved retention and overall satisfaction.
- Handled sensitive customer information with confidentiality and professionalism.
Desktop Support Technician
Favorite Care Services LLC
08.2020 - 09.2024
- Provided Tier 1 and Tier 2 technical support for desktop, laptop, printer, and mobile device issues in Windows and macOS environments.
- Installed, configured, and maintained operating systems, software applications, drivers, and security updates.
- Diagnosed and resolved hardware, software, network, and peripheral issues both remotely and on-site.
- Created, managed, and closed support tickets using ServiceNow.
- Configured user accounts, reset passwords, and managed permissions in Microsoft Active Directory.
Education
Bachelor of Science - Information Technology
Western Governor's University
Salt Lake City, UT07-2026
Skills
Windows 10/11
Windows CLI
MacOS
Active Directory
Microsoft Office
Hardware Troubleshooting
Software Troubleshooting
Network Troubleshooting
TCP/IP
Subnetting
Routing
Certification
- CompTIA Security+
- CompTIA A+
- CompTIA Network+
- CompTIA Project+
- ITIL 4 Foundation
- Linux Essentials
- AWS Certified Cloud Practitioner
Timeline
Freelance Support
Freelance
06.2025 - Current
Customer Support Specialist
Vericast
11.2024 - 06.2025
Desktop Support Technician
Favorite Care Services LLC
08.2020 - 09.2024
Bachelor of Science - Information Technology
Western Governor's University