Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brevin Roseboro

Wesley Chapel

Summary

Results-driven IT professional with a BS in Information Technology and hands-on experience providing desktop and technical support to both business and residential users.

Overview

1
1
Certification
6
6
years of professional experience

Work History

Help Desk Technician

Net2Source
Remote
06.2026 - Current
  • Resolved technical issues for end-users, ensuring prompt and effective support.
  • Diagnosed hardware and software problems, providing efficient solutions to enhance user experience.
  • Maintained documentation of support processes and troubleshooting steps for knowledge sharing.
  • Trained new team members on best practices and technical procedures to improve service quality.

Freelance Support

Freelance
Wesley Chapel, FL
06.2025 - 06.2026
  • Provided freelance IT support services to residential clients in the local community, troubleshooting a wide range of computer and technology issues.
  • Diagnosed and resolved hardware, software, and network problems on Windows PCs, laptops, printers, and mobile devices.
  • Removed malware, installed antivirus software, and performed system updates to improve security and performance.
  • Set up and configured new computers, printers, routers, Wi-Fi networks, and smart home devices.
  • Assisted clients with password resets, email setup, and account recovery for common services and applications.

Customer Support Specialist

Vericast
Remote
11.2024 - 06.2025
  • Delivered professional customer support via phone, email, chat, and while maintaining high customer satisfaction.
  • Resolved customer inquiries, complaints, and technical issues in a timely and accurate manner.
  • Identified customer needs and provided solutions that improved retention and overall satisfaction.
  • Handled sensitive customer information with confidentiality and professionalism.

Desktop Support Technician

Favorite Care Services LLC
Tampa, FL
08.2020 - 09.2024
  • Provided Tier 1 and Tier 2 technical support for desktop, laptop, printer, and mobile device issues in Windows and macOS environments.
  • Installed, configured, and maintained operating systems, software applications, drivers, and security updates.
  • Diagnosed and resolved hardware, software, network, and peripheral issues both remotely and on-site.
  • Created, managed, and closed support tickets using ServiceNow.
  • Configured user accounts, reset passwords, and managed permissions in Microsoft Active Directory.

Education

Bachelor of Science - Information Technology

Western Governor's University
Salt Lake City, UT
08-2026

Skills

    Windows 10/11

    Windows CLI

    MacOS

    Active Directory

    Microsoft Office

    Hardware Troubleshooting

    Software Troubleshooting

    Network Troubleshooting

    TCP/IP

    Subnetting

    Routing

    ServiceNow

    RDP

    Virtualization

Certification

  • CompTIA Security+
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Project+
  • ITIL 4 Foundation
  • Linux Essentials
  • AWS Certified Cloud Practitioner

Timeline

Help Desk Technician

Net2Source
06.2026 - Current

Freelance Support

Freelance
06.2025 - 06.2026

Customer Support Specialist

Vericast
11.2024 - 06.2025

Desktop Support Technician

Favorite Care Services LLC
08.2020 - 09.2024

Bachelor of Science - Information Technology

Western Governor's University

Similar Profiles

CREATE PROFILE