Summary
Overview
Work History
Education
Skills
Websites
Certification
Projects
Timeline
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Humza Nadeem

Farmington Hills,MI

Summary

Currently a senior undergrade student studying at Western Governors University perusing a B.S in Information Technology. Interested in working in Help Desk and entry-level IT positions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Help Desk Technician

Camis
Ann Arbor, Michigan
02.2025 - 09.2025
  • Provided technical support for software and hardware issues to end-users at national parks.
  • Assisted users with system navigation and troubleshooting common problems.
  • Monitored help desk tickets using Jira to ensure timely responses and resolutions.

Brand Embassador

Latitude & Co.
Southfield, Michigan
03.2023 - 06.2023
  • Working at AT&T booths located at different stores around Southfield area selling phones and phone lines (with commission bonus) whilst reporting to the main office in Southfield looking at how the business works and trends in sales.

Retail Associate

Home Depot
05.2022 - 02.2023
  • Stocking shelves with item and customer assistance in lawn and garden section

Online Order Fulfillment

Walmart
07.2021 - 01.2022
  • Assisted customers with online orders, picking items for customers, stocking items, and managing inventory

Education

Bachelor of Science - Information Technology

Western Governors University
03-2026

High School Diploma -

North Farmington High School
06-2021

Skills

  • Windows 10
  • Windows 11
  • Windows Server 2019
  • Windows Server 2022
  • Linux Debian
  • MS 365
  • Virtual Box
  • VMware
  • CMD
  • Cisco Packet Tracer
  • Technical Support
  • Networking Fundamentals
  • Python
  • C
  • SQL
  • Ticket resolution
  • Help desk operations
  • Troubleshooting and diagnosis

Certification

  • CompTIA A+, 12/01/24
  • Google IT Support Professional, 08/01/23
  • ITIL4 IT Service Management, 05/01/25

Projects

  • Shared File Server: Utilized a Raspberry Pi 5 to configure a local file server with Samba and SSH for secure remote access. Then mapped the server to another device for local use.
  • Active Directory Lab: Installed and Configured Active Directory Domain Service (AD DS) role on Windows Server 2019 and 2022 on a Virtual Box virtual machine. Integrated Active Directory with DNS and DHCP for streamlined network functionality. Conducted ping testing through Command Line to ensure stability.
  • Jira Service Management Help Desk Ticket: Resolved a Jira help desk ticket asking to grant administrator permissions.
  • Capture/Configure Wireshark: Use display filter on Wireshark to detect IP addresses in packets and HTTP/HTTPS packets. Capture and analyze web traffic.

Timeline

Help Desk Technician

Camis
02.2025 - 09.2025

Brand Embassador

Latitude & Co.
03.2023 - 06.2023

Retail Associate

Home Depot
05.2022 - 02.2023

Online Order Fulfillment

Walmart
07.2021 - 01.2022

Bachelor of Science - Information Technology

Western Governors University

High School Diploma -

North Farmington High School
Humza Nadeem