Currently a senior undergrade student studying at Western Governors University perusing a B.S in Information Technology. Interested in working in Help Desk and entry-level IT positions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Help Desk Technician
Camis
Ann Arbor, Michigan
02.2025 - 09.2025
Provided technical support for software and hardware issues to end-users at national parks.
Assisted users with system navigation and troubleshooting common problems.
Monitored help desk tickets using Jira to ensure timely responses and resolutions.
Brand Embassador
Latitude & Co.
Southfield, Michigan
03.2023 - 06.2023
Working at AT&T booths located at different stores around Southfield area selling phones and phone lines (with commission bonus) whilst reporting to the main office in Southfield looking at how the business works and trends in sales.
Retail Associate
Home Depot
05.2022 - 02.2023
Stocking shelves with item and customer assistance in lawn and garden section
Online Order Fulfillment
Walmart
07.2021 - 01.2022
Assisted customers with online orders, picking items for customers, stocking items, and managing inventory
Shared File Server: Utilized a Raspberry Pi 5 to configure a local file server with Samba and SSH for secure remote access. Then mapped the server to another device for local use.
Active Directory Lab: Installed and Configured Active Directory Domain Service (AD DS) role on Windows Server 2019 and 2022 on a Virtual Box virtual machine. Integrated Active Directory with DNS and DHCP for streamlined network functionality. Conducted ping testing through Command Line to ensure stability.
Jira Service Management Help Desk Ticket: Resolved a Jira help desk ticket asking to grant administrator permissions.
Capture/Configure Wireshark: Use display filter on Wireshark to detect IP addresses in packets and HTTP/HTTPS packets. Capture and analyze web traffic.