Brexton Hennen
WATERTOWN,SD
Overview
3
3
years of professional experience
Work History
Lead Barista
Breakout
08.2024 - Current
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Efficiently delegated tasks to staff during high-volume business hours.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Collaborated with the owner to develop innovative beverage recipes, increasing sales and customer satisfaction.
Game Master and Maintenance Manager
Breakout
01.2023 - Current
- Boosted customer satisfaction by effectively addressing and resolving in-game issues and disputes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty.
- Developed several escape rooms to keep our content fresh and to improve customer retention
Education
Hamlin High School
Hayti, SDAssociate of Applied Science - Marketing And Management; Entrepreneurship
Lake Area Technical College
Watertown, SD05-2026
Skills
- Cleanliness standards
- Adaptability to change
- Conflict handling
- Cross-selling strategies
- Attention to detail
- Multitasking and organization
- Collaborative leadership
- Social media promotion
Relevant Courses
- Principles of Selling
- Business Relationships
- Principles of Marketing
- Social Media Marketing
- Computer Software Applications
Timeline
Lead Barista
Breakout
08.2024 - Current
Game Master and Maintenance Manager
Breakout
01.2023 - Current
Hamlin High School
Associate of Applied Science - Marketing And Management; Entrepreneurship
Lake Area Technical College