Tenneil Harper
Wimauma,FL
Summary
Experienced customer service and logistics professional with over 20 years of diverse roles across industries. Proven track record of managerial expertise, project coordination, logistics support, and customer service. Adept at overseeing operations, optimizing processes, and ensuring high-quality service delivery.
Overview
24
24
years of professional experience
Work History
Branch Logistics Manager
Chadwell Supply
01.2015 - 07.2024
- Led logistics operations at the branch level, overseeing inventory management, shipping and receiving, and logistics team coordination
- Improved efficiency by implementing process improvements that reduced delivery times
Back Order Expediter
Chadwell Supply
01.2015 - 01.2024
- Handled back-ordered products, working closely with vendors to expedite shipments and minimize customer wait times
Customer Service
Chadwell Supply
01.2015 - 01.2024
- Assisted customers with inquiries and order placement, addressing issues related to product availability and delivery
Logistics Support Manager
Chadwell Supply
02.2015 - 10.2022
- Managed logistics support activities, including coordinating shipments, tracking orders, and resolving delivery issues
- Mentored team members, enhancing their skills in supply chain management
Logistics Support Specialist
Chadwell Supply
06.2020 - 01.2021
- Provided support for logistics operations, assisting with shipment scheduling, inventory tracking, and coordinating with suppliers and vendors
Project Coordinator
Chadwell Supply
01.2015 - 08.2020
- Facilitated cross-functional projects, ensuring timely completion and alignment with company objectives
- Coordinated with various departments to meet project goals
Location Manager
Tutu Much Retail Store
01.2012 - 01.2015
- Managed day-to-day operations, including staffing, sales, inventory management, and customer service
- Trained and supervised staff, ensuring high-quality customer interactions and achieving sales targets
Location Manager
Rosetta Stone
01.2010 - 01.2012
- Oversaw store operations, staff training, sales initiatives, and customer service
- Developed strategies to increase store traffic and customer satisfaction
Billing Manager
Value Vision
01.2006 - 01.2010
- Led the billing department, managing invoicing processes, handling customer accounts, and resolving billing disputes
- Streamlined billing procedures, resulting in improved accuracy and efficiency
Cashier
Kash n’ Karry
01.2004 - 01.2006
- Provided excellent customer service at the checkout, assisted with bagging and customer inquiries, and maintained a clean work area
Assistant Manager
ABCOPYMACHINES
01.2004 - 12.2004
- Assisted with daily store operations, including inventory management, staff scheduling, and customer service
Customer Service Clerk
Lawry Park Zoo
09.2002 - 02.2004
- Provided customer support in the ticketing area and gift shop, addressing visitor questions and handling transactions
Customer Service
Total Research
01.2001 - 09.2002
- Assisted customers with surveys and data collection, handling customer inquiries with professionalism
Skills
- Customer service excellence
- Project coordination and management
- Logistics and supply chain management
- Leadership and staff training
- Process improvement
- Inventory management
- Microsoft Office Suite
- Problem-solving and conflict resolution
Timeline
Logistics Support Specialist
Chadwell Supply
06.2020 - 01.2021
Logistics Support Manager
Chadwell Supply
02.2015 - 10.2022
Branch Logistics Manager
Chadwell Supply
01.2015 - 07.2024
Back Order Expediter
Chadwell Supply
01.2015 - 01.2024
Customer Service
Chadwell Supply
01.2015 - 01.2024
Project Coordinator
Chadwell Supply
01.2015 - 08.2020
Location Manager
Tutu Much Retail Store
01.2012 - 01.2015
Location Manager
Rosetta Stone
01.2010 - 01.2012
Billing Manager
Value Vision
01.2006 - 01.2010
Cashier
Kash n’ Karry
01.2004 - 01.2006
Assistant Manager
ABCOPYMACHINES
01.2004 - 12.2004
Customer Service Clerk
Lawry Park Zoo
09.2002 - 02.2004
Customer Service
Total Research
01.2001 - 09.2002
Similar Profiles
Jerrica MabonJerrica Mabon
Warehouse Order Processor at Chadwell SupplyWarehouse Order Processor at Chadwell Supply
Jacoryn WalkerJacoryn Walker
Warehouse order processor at Chadwell SupplyWarehouse order processor at Chadwell Supply
BENJAMIN LEOPOLDBENJAMIN LEOPOLD
Sales Support Specialist at Chadwell SupplySales Support Specialist at Chadwell Supply
Mekhi HectorMekhi Hector
Imports Receiving Clerk/Quality Control at Chadwell SupplyImports Receiving Clerk/Quality Control at Chadwell Supply
Juan SalazarJuan Salazar
Deli Associate at PublixDeli Associate at Publix