Brezanna Villalba
Fullerton,CA
Summary
Provide the upmost compassion and support to clients as well as the families making sure that there is a clear understanding of what day to day care needs to be adjusted.
Overview
17
17
years of professional experience
Work History
Home Health Aide
Private Care
02.2023 - 08.2024
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Knowledgeable in catheter changes and flushing
- Knowledgeable in clients with autism, Down syndrome and many other disabilities.
Office Manager
Aladdin’s Plumbing
03.2017 - 08.2022
- Ensured sensitive information was handled securely, preserving confidentiality.
- Delivered outstanding customer service while handling client inquiries by phone or email.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Directed the office's inventory activities including order placement and shipment receipt.
- Scheduled clients and staff’s schedules to ensure urgent needs were addressed promptly and efficiently.
- Ordered parts , making sure my staff had the parts needed for the project assessments daily.
- Obtained permits from the city to ensure projects that required them were completed on time
Dispatcher
Pacific Towing
04.2013 - 06.2015
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate release of vehicle
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Analyzed customer feedback and provided solutions to improve customer service.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Fostered strong relationships with law enforcement and emergency services, improving inter-agency collaboration.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
Cast Member
Disney
03.2007 - 01.2009
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
Department Manager
Walmart
08.2007 - 02.2008
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
- Developed comprehensive risk management strategy, mitigating potential obstacles to departmental success.
Education
Cosmetology License - Cosmetology
Institute of Beauty Culture
Pismo Beach, CA10.2011
High School Diploma - General Studies
Pioneer High
Whittier, CA06.2007
Skills
- Patient care
- Vital signs monitoring
- Bathing assistance
- Housekeeping
- Meal preparation
- Personal hygiene assistance
- Dressing assistance
- Light housekeeping
- Recording vital signs
- Medication organization
- Safety procedures
- Emotional support
- Bedside care
- Mobility activities
- Personal care services
- Catheter care assistance
- Compassionate client care
- Basic housekeeping
- Activities of daily living (adls)
- Bathing support
- Emotional support and companionship
- Daily charting
- Blood glucose monitoring
Languages
American Sign Language
Native or Bilingual
Timeline
Home Health Aide
Private Care
02.2023 - 08.2024
Office Manager
Aladdin’s Plumbing
03.2017 - 08.2022
Dispatcher
Pacific Towing
04.2013 - 06.2015
Department Manager
Walmart
08.2007 - 02.2008
Cast Member
Disney
03.2007 - 01.2009
Cosmetology License - Cosmetology
Institute of Beauty Culture
High School Diploma - General Studies
Pioneer High
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