Provide the upmost compassion and support to clients as well as the families making sure that there is a clear understanding of what day to day care needs to be adjusted.
Overview
17
17
years of professional experience
Work History
Home Health Aide
Private Care
02.2023 - 08.2024
Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Maintained a clean and safe home environment for patients, reducing falls and accidents.
Assisted clients with daily living activities, enhancing their independence and quality of life.
Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Knowledgeable in catheter changes and flushing
Knowledgeable in clients with autism, Down syndrome and many other disabilities.
Office Manager
Aladdin’s Plumbing
03.2017 - 08.2022
Ensured sensitive information was handled securely, preserving confidentiality.
Delivered outstanding customer service while handling client inquiries by phone or email.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Directed the office's inventory activities including order placement and shipment receipt.
Scheduled clients and staff’s schedules to ensure urgent needs were addressed promptly and efficiently.
Ordered parts , making sure my staff had the parts needed for the project assessments daily.
Obtained permits from the city to ensure projects that required them were completed on time
Dispatcher
Pacific Towing
04.2013 - 06.2015
Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Communicated with drivers and personnel to coordinate release of vehicle
Directed dispatching, routing, and tracking of Number fleet vehicles.
Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Promoted teamwork among colleagues by proactively assisting others when needed.
Ensured compliance with local, state, and federal regulations related to emergency communications.
Analyzed customer feedback and provided solutions to improve customer service.
Maintained high levels of confidentiality and discretion with sensitive information.
Fostered strong relationships with law enforcement and emergency services, improving inter-agency collaboration.
Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
Cast Member
Disney
03.2007 - 01.2009
Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
Department Manager
Walmart
08.2007 - 02.2008
Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Led a team of professionals to consistently achieve or exceed performance targets.
Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
Developed comprehensive risk management strategy, mitigating potential obstacles to departmental success.