Brianna Bracy
Daytona Beach
Summary
Results-driven Leasing Manager with 3+ years of property management and customer account experience, specializing in collections, charge validation, and dispute resolution. Proven ability to manage high-volume resident portfolios, conduct structured follow-ups on delinquent accounts, and maintain exceptional data accuracy within CRM and accounting systems. Skilled in balancing empathy with accountability to achieve recovery goals while preserving positive customer relationships. Recognized for exceeding performance metrics, ensuring compliance with Fair Housing and company policies, and delivering detailed reporting across remote and on-site environments.
Overview
8
8
years of professional experience
Work History
Seasonal Customer Service Manager
William Sonoma
Remote
10.2025 - 01.2026
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Lease - Up (Ultra Luxury) Leasing Manager
RangeWater Real Estate
Altamonte Springs
04.2025 - 10.2025
- Led leasing, collections, and marketing operations for an ultra-luxury lease-up community, supporting occupancy growth, resident satisfaction, and property financial performance.
- Managed the full leasing lifecycle, including lead response, tours, applications, lease execution, and move-in coordination, while delivering a high-touch resident experience.
- Oversaw delinquent accounts through inbound and outbound collection efforts, payment follow-up, resident ledger review, and account resolution.
- Supported property financial operations by monitoring receivables, account balances, rent collections, and delinquency activity.
- Directed social media marketing efforts to increase community visibility, showcase luxury amenities, and attract qualified prospects.
- Executed external outreach marketing by visiting local businesses, building referral relationships, and promoting the property within the surrounding market.
- Collaborated with leadership on leasing strategy, pricing awareness, marketing initiatives, and overall performance goals during lease-up.
- Maintained accurate documentation across leasing, financial, collections, and marketing activity in property management systems.
Leasing Manager
MAA
Orlando, FL
04.2022 - 04.2025
- Conducted daily outbound calls and email follow-ups to resolve outstanding balances, verify charges, and ensure on-time payments.
- Managed resident account portfolios of 300+ units, including delinquent rent collections, payment-plan negotiations, and balance reconciliations.
- Collaborated with accounting to validate move-out charges and submit dispute documentation with 100 % accuracy.
- Ranked in company’s Top 10 % of Sales (“Star Sales”) for 2 consecutive years.
- Managed daily CRM operations using Yardi, RealPage, and Funnel, maintaining 100 % data accuracy and compliance.
- Posted rent payments, balanced ledgers, and generated financial reports.
- Coordinated cross-functional workflows through Microsoft Teams and Outlook, resolving issues proactively.
Lead Server Trainer/Server
Bonefish Grill/ Bloomin Brands
Winter Garden, FL
09.2019 - 04.2022
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
Hostess
Carrabbas/ Bloomin Brands
Orlando, FL
10.2017 - 08.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor of Arts - Finance
University of Central Florida
Orlando, FL04.2027
Skills
- Personable
- Time management
- Leadership
- Strong Communication
- Problem solving
- Social media marketing
- Customer service-focused
Timeline
Seasonal Customer Service Manager
William Sonoma
10.2025 - 01.2026
Lease - Up (Ultra Luxury) Leasing Manager
RangeWater Real Estate
04.2025 - 10.2025
Leasing Manager
MAA
04.2022 - 04.2025
Lead Server Trainer/Server
Bonefish Grill/ Bloomin Brands
09.2019 - 04.2022
Hostess
Carrabbas/ Bloomin Brands
10.2017 - 08.2019
Bachelor of Arts - Finance
University of Central Florida