Summary
Overview
Work History
Education
Skills
Certification
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Timeline
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Briana Carnegie

Atlanta,GA

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Call Center Representative

Aucera
Athens, GA
04.2023 - 02.2025
  • Managed high-volume inbound calls to address customer inquiries and concerns.
  • Assisted customers with product information and service-related questions effectively.
  • Documented customer interactions accurately in the internal database system.

Assistant Daycare Teacher

Boston, MA
04.2017 - 08.2019

Babysitter/Caregiver

UrbanSitter
Boston, MA
09.2017 - 06.2018
  • Pick up from school
  • Bring home/to parent
  • Park
  • After school program
  • Helping with homework
  • Bring to choir practice
  • Feed

Security Officer

Securitas
Boston, MA
09.2016 - 05.2018
  • Patrol
  • Bag check
  • ID check
  • Elevator control/watch
  • Celebrity ID check/full body check
  • Customer Service

Associate Manager

Papyrus
Braintree, MA
09.2017 - 02.2018
  • Open store
  • Close store
  • Bank Trip
  • Cleaning stock room/bathroom
  • Sweeping store
  • Store Display Setup
  • Cashier
  • Customer service rep
  • Keeping track of store goals and achieving them

Teen Leader

Citi Spotlight Leadership Program
Boston, MA
07.2013 - 08.2013
  • Going to different schools
  • Using Art to stop violence in the city
  • Flash Mob Performances
  • End of program showcase

PS1

Middlesex Human Service Agency
Boston, MA
  • Hourly check in/patrol
  • Residents clock in/out
  • Clean up office
  • Clean all floors of the shelter
  • Provide residents with as much help as possible
  • Taking hourly documentation of everything the occurs in and on shelter property

Cashier

Family Dollar
Boston, MA
  • Cashier
  • Put back
  • Recovery
  • Clean entire store
  • Sweep
  • Mop

Receptionist

Dr.Doh And Prectl's Office
Cambridge, MA
  • Answer phone
  • Book appointments
  • Cancel appointments
  • Mail
  • Sign up new patients

Education

License - Cosmetology

Empire Beauty School
Boston, MA
03.2019

Communications -

Bunker Hill Community College
Charlestown, MA

Skills

  • Patrol
  • Proficient in Microsoft
  • Childcare Provider
  • Child Care
  • Babysitting
  • Babysitter
  • Nanny
  • Customer Service
  • Music vocal
  • Makeup Application
  • Hair Styling
  • Nail Care
  • Time Management
  • Organizational Skills
  • Front Desk
  • Meal Preparation
  • Caregiving
  • Cosmetology
  • Hair coloring
  • Tutoring
  • Teaching
  • Sales
  • Communication skills
  • Search engines
  • Security
  • Surveillance

Certification

Teaching Certification

<Enter your own>

Authorized To Work: US

Timeline

Call Center Representative

Aucera
04.2023 - 02.2025

Babysitter/Caregiver

UrbanSitter
09.2017 - 06.2018

Associate Manager

Papyrus
09.2017 - 02.2018

Assistant Daycare Teacher

04.2017 - 08.2019

Security Officer

Securitas
09.2016 - 05.2018

Teen Leader

Citi Spotlight Leadership Program
07.2013 - 08.2013

PS1

Middlesex Human Service Agency

Cashier

Family Dollar

Receptionist

Dr.Doh And Prectl's Office

License - Cosmetology

Empire Beauty School

Communications -

Bunker Hill Community College
Briana Carnegie