Betty Rial
Marysville,WA
Summary
Highly effective and dedicated IT professional with 33 years of longevity in one insurance company (includes multiple acquisitions). 26 years of experience in Infrastructure and Devops. Motivated IT Manager supervising over 25 different functions for the last 18 years by consistently being given new groups to manage through organizational change activities. Documented over $2,000,000 in savings via process improvements in just in the last 3 years. Consistently received benchmark or higher ratings on Employee Opinion Surveys in immediate supervisor/manager role questions. Effectively managed multi-million dollar budgets. Created multiple operational KPI dashboards for executive leadership.
Overview
26
26
years of professional experience
1
1
Certification
Work History
IT Manager
Liberty Mutual Insurance
Seattle, WA
01.1999 - Current
Successfully managed the following functions/teams with global resources:
- Devops: Change & Release Management, Source Code and Application Build Management, Deployment Services, Performance and Smoke Testing
- ITIL Service Management: Incident, Availability and Problem Management
- Infrastructure: Technical Coordination, Business Analysis, Capacity Management,
- Financial: Operations Support and Finance/Budget Management
- Telephony: Wireless / Cellular Operations team
- Web Development - Infrastructure Operations Web team
- End User Support - Desktop Support Teams, Contact Center Support, Helpdesk and Centralized End User Support Operations team
- IT Education - Mainframe and Client Server training
- Virtual teams: Cross USA End User Training team, Desktop Support Centralized Imaging team
- Large Project Teams: Implementation of ITIL Service Management to 1000+ IT department, Centralized Outsourcing of Mainframe Application support, Implemented Lean Practices for Production Support
Education
IT & Administrative Management
Central Washington University
2018
Information Technology
Everett Community College
2016
Skills
- IT Management
- Team Building
- Process Improvement
- Service Level Management
- ITIL
- Operational Excellence
- Metrics and Reporting
- Budgeting and resource management
- Scrum methodology
- Performance criteria tracking
Certification
CompTIA A+ CertificationPink Elephant ITIL Foundation CertificationUniversity of WA - Certificate in Managing Technology CompaniesInsurance Institute of America - Association in Automation Management
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
IT Manager
Liberty Mutual Insurance
01.1999 - Current
IT & Administrative Management
Central Washington University
Information Technology
Everett Community College
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