Experienced with child welfare case management, providing essential support and advocacy for at-risk children. Utilizes strong interpersonal skills to build trust with families and coordinate with community resources. Knowledge of legal and ethical standards in child protection, ensuring compliance and effective outcomes.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Child Protective Service Specialist
Newport News Department of Human Services
02.2023 - Current
Receives referrals and investigates suspected adult and child abuse and neglect, screening and determining validity of allegations.
Evaluates high-risk situations and takes appropriate measures to ensure child safety.
Develops and implements service plans to reduce abuse or neglect, working directly with families.
Participates in planning and evaluating programs related to abuse prevention, foster care, and adoption.
Exercises emergency removal authority and conducts detailed interviews to assess strengths, mental health, parenting skills, and support systems.
Collaborates with multidisciplinary teams, serves as a community liaison, and provides public education on protective services.
Prepares cases for court, testifies as needed, and ensures compliance with court orders through ongoing case management.
Maintains accurate records and delivers training on CPS policies and best practices.
Program Coordinator
Newport News Behavioral Health Center
05.2020 - 02.2023
Supervised 2–4 residential units with 24-hour responsibility for resident care and safety.
Provided in-service and facility-wide orientation training to Mental Health Technicians (MHTs).
Collaborated with nursing and education staff to monitor and coordinate unit activities.
Led therapeutic interventions using a team-based approach to support patient goals.
Conducted annual evaluations and provided quarterly performance feedback to staff.
Lead Mental Health Technician
Newport News Behavioral Health Center
02.2019 - 05.2020
Observed and reported behavioral symptoms under supervision of nursing staff.
Assisted in planning and implementing treatment programs and behavior intervention plans.
Supported leadership by managing unit supplies, activities, and staff documentation.
Mental Health Technician
Newport News Behavioral Health Center
01.2017 - 02.2019
Provided direct patient care in a safe and therapeutic environment.
Assisted with crisis intervention and daily living activities.
Demonstrated flexibility in serving various child and adolescent patient populations.
Program Manager (Child and Family) at Newport News Department Of Human ServicesProgram Manager (Child and Family) at Newport News Department Of Human Services
Senior Benefit Programs Specialist III at City of Newport News – Department of Human ServicesSenior Benefit Programs Specialist III at City of Newport News – Department of Human Services
Qualified Developmental Disabilities Professional at Hampton Newport News Community Services BoardQualified Developmental Disabilities Professional at Hampton Newport News Community Services Board