Bria Counterman
Mesa,AZ
Summary
Proactive professional with a keen attention to detail and exceptional organizational skills. Over 10 years of experience prioritizing multiple tasks requiring prompt solutions. Customer-oriented and welcoming individual, creating an upbeat work environment. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls, and fulfilling staff members' requests. Always seeking new avenues for personal and professional growth.
Overview
10
10
years of professional experience
Work History
Professional Housekeeper
Sun Valley Cleaners
05.2025 - Current
- Maintained 1-2 residences per day including vacuuming, cleaning windows, and removing dust and dirt from hard-to-reach areas
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items
- Disinfected and mopped floors to keep them sanitary and clean
- Engaged with guests on room requirements and amenities to promote overall satisfaction
Office Administrator
Summit Automation
10.2023 - 02.2026
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Arranged daily shipping schedule through FedEx and other logistics programs
- Planned and assisted with executing birthday and holiday events
- Tracked office supplies and restocked low items to keep team members on task and productive
Social Media Coordinator
Pure Flix
09.2022 - 10.2023
- Improved overall response time on social media channels by 3 hours
- Successfully targeted potential partnerships and built relationships with similar brands
- Coordinated with cross-functional teams to identify process gaps and develop solutions, resulting in more effective customer service on all social platforms
Member Services Representative
Pure Flix
08.2020 - 09.2022
- Communicated with diverse clients, built rapport, and achieved excellent customer service scores
- Offered creative solutions to members' problems, including retaining/saving accounts
- Proficiently handled up to 5 chats at a time through FreshChat
- Educated customers about billing, payment processing, and support policies and procedures
Server/Cashier
Joe’s Farm Grill
02.2019 - 02.2020
- Provided menu and recommended food and drink options based on customer queries
- Promptly served food orders and various hot and cold beverages to customers
- Checked food temperatures and rotated cold foods to ensure safety and compliance with health regulations
- Maintained a clean and orderly work area at all times
MJM associate
Kohl’s, Gilbert AZ
06.2016 - 07.2017
- Assisted customers in finding items in the store that fit their needs and their budget
- Worked at Point of Sale and consistently accommodated to customers to give them a satisfactory experience
- Merchandised clothing on the floor
- Demonstrated a “can-do” attitude when seeking out customers and keeping the store clean with a positive outlook
Education
Chandler-Gilbert Community College
Gilbert, AZ04.2019
Grand Canyon University, College of Fine Arts and Production
04.2018
Skills
- Professional email correspondence
- Database entry
- Telephone reception
- Spreadsheet management
- Leadership and supervision
- Report preparation
- Project management
- Meeting coordination
- Thorough cleaning
Timeline
Professional Housekeeper
Sun Valley Cleaners
05.2025 - Current
Office Administrator
Summit Automation
10.2023 - 02.2026
Social Media Coordinator
Pure Flix
09.2022 - 10.2023
Member Services Representative
Pure Flix
08.2020 - 09.2022
Server/Cashier
Joe’s Farm Grill
02.2019 - 02.2020
MJM associate
Kohl’s, Gilbert AZ
06.2016 - 07.2017
Chandler-Gilbert Community College
Grand Canyon University, College of Fine Arts and Production