Summary
Overview
Work History
Education
Skills
Volunteer
Timeline
Generic

BRIA CROCKER

Randallstown,MD

Summary

Encouraging and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience

Work History

Player Service Manager Assistant

Baltimore Ravens
12.2022 - Current
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize player needs.
  • Responded to 53 players' requests for products, services, and company information for privacy concerns.

Admission & Registration Coordinator

John Hopkins Hospital
01.2022 - 12.2022
  • Established policies and procedures and made modifications based on analysis of operations, performance and other research information.
  • Recruited, hired and oriented departmental staff.
  • Directed activities of admissions, registration and career services departments.
  • Planned, administered and controlled budgets to maintain accurate financial records and produce financial reports.
  • Mobilized communication with other departments in support of enrollment and organized admissions events, registration, information sessions and classroom shadowing.

Nutritional Guide Specialist

Baltimore Ravens Under Armour Performance Center- Classic Catering
06.2019 - 11.2022
  • Assert professional demeanor, both with players, staff, and co-workers.
  • Ability to tackle and resolve circumstances/problems for best result for company, customer, and visitors
  • Prepared meals by following recipes and determining group food quantities.
  • Provided excellent customer service and communication for guest
  • Provide welcoming phone greetings and follow guest ordering procedures
  • Coordinated nutritional care with other healthcare team members and managed care actions related to diet management.
  • Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets by giving suggestions for various wholesome foods and meals.
  • Reviewed records and assessed the nutritional condition of at-risk residents by recognizing unplanned weight changes and other issues.
  • Conducted nutritional assessments of individuals to obtain and evaluate dietary histories and plan nutritional programs.
  • Serving food and beverages while maintaining high-quality formal table service to over 100+ customers daily
  • Managed and developed a to-go order system via the NutriSlice app
  • Monitored inventory of all store goods and assisted in replenishing all stock according to expiration dates.

Education

Bachelor of Science - Mass Communication: Strategic Public Relations

Bowie State University

Skills

  • Decision Making
  • Data Analysis
  • Team Training
  • Verbal and Written Communication
  • Adaptability and Flexibility
  • Schedule Coordination
  • Microsoft Office
  • Customer Relations
  • Call Center Operations
  • Customer Relationship Management
  • Medical Terminology Knowledge
  • Customer Consulting

Volunteer

Baltimore Raven Anthony Levine's 4 Every1 Foundation https://www.41foundation.org/ · Thanksgiving Turkey Drive In 2021 

· Summer Fun Fest Event 

Union Bethel We Are Family Food Bank 

St. Paul FWB Church Community 

· Sorted and packed donated food items to ship to families. 

• Assisted with stocking shelves 

• Assisted with new volunteer recruitment, orientation, and training. 

Limitless Girls LLC https://www.limitlessmomentsllc.com 

· Social Media coordinator. 

· Mentor for 16-19 year-olds. 

· Organized community service events. 

Jill P. Carter for Congress 21' 

· Phone banking to reach out to voters, canvassing the tally of votes, and campaigning. 

Timeline

Player Service Manager Assistant

Baltimore Ravens
12.2022 - Current

Admission & Registration Coordinator

John Hopkins Hospital
01.2022 - 12.2022

Nutritional Guide Specialist

Baltimore Ravens Under Armour Performance Center- Classic Catering
06.2019 - 11.2022

Bachelor of Science - Mass Communication: Strategic Public Relations

Bowie State University

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