Bria Harris
Colorado Springs,CO
Summary
Dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with positive demeanor, and proven skills in establishing rapport with clients.
Overview
4
4
years of professional experience
Work History
Premier Service Consultant
AT&T Mobility
05.2022 - 01.2023
- Maintained accurate records of all client interactions within company CRM software, ensuring seamless handovers between team members when required.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Dental Insurance Representative
Anthem Blue Cross Blue Shield
09.2021 - 03.2022
- Verified insurance eligibility and benefits and updated insurance information.
- Educated clients on insurance policies and procedures.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
Delivery Driver
Walmart Spark
05.2019 - 09.2021
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Billing Agent
Charter Communications
08.2018 - 05.2019
- Efficiently managed high-volume workloads under tight deadlines, consistently meeting performance expectations without sacrificing quality or attention to detail.
- Updated customer records with accurate billing information, preventing future disputes and delays in payment processing.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Associate of Applied Science - Business Management
Pikes Peak Sate College
Colorado Springs, CO 05.2001 -
High School Diploma -
Eastlake High School
Colorado Springs, COSkills
Time Management
Customer Service
Excellent Communication
Accomplishments
- Awarded Second in Colorado District for Public Speaking (Future Business Leaders of America)
Timeline
Premier Service Consultant
AT&T Mobility
05.2022 - 01.2023
Dental Insurance Representative
Anthem Blue Cross Blue Shield
09.2021 - 03.2022
Delivery Driver
Walmart Spark
05.2019 - 09.2021
Billing Agent
Charter Communications
08.2018 - 05.2019
Associate of Applied Science - Business Management
Pikes Peak Sate College
05.2001 -
High School Diploma -
Eastlake High School