Bria McBride
Summary
Reliable student with excellent customer service and organizational skills. Knowledgeable of HIPAA Patient Right of Access regulations and fulfilling patient requests for medical records. Experience with scanning medical documentation into the electronic medical record.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Life Insurance Producer
American Income Life Insurance Company
04.2023 - 08.2023
- Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales 10%.
- Provided coverage option information to assist clients in protecting assets.
- Maintained high standards of customer service by building relationships with clients.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Created customer databases to track and manage interactions and sales.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Promoted products and services using upselling and other sales strategies.
- Finalized sales and collected necessary deposits.
- Calculated premiums and established payment methods for sales.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Retained up-to-date industry knowledge for accurate, well-informed customer interactions.
- Analyzed feedback to identify areas for improvement and enhance customer experiences.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Increased sales of life insurance products through tactical customer outreach.
- Marketed life insurance products to increase customer bases and revenue.
- Negotiated with customers and insurance companies to secure favorable policy terms.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Monitored customer feedback and identified areas of improvement.
- Designed presentations and marketing materials to promote insurance products.
- Negotiated contracts and terms of sale with potential customers.
- Generated leads through cold-calling, networking and other outreach methods.
- Met with customers to provide information about available products and policies.
Hair Salon Assistant
Darienne Marie Hair
04.2022 - 04.2023
- Assisted hair stylists with colorwork by applying base colors and toners.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Offered exceptional service and support to walk-in and scheduled customers.
- Answered phone calls and emails to schedule client appointments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed creative techniques to provide clients with latest hairstyles.
- Used social media platforms to promote salon and services.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Demonstrated thorough knowledge of all salon products and services.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Increased revenue through effective customer service and inventory management.
- Maintained regular client list and successfully handled walk-in customers.
- Trained new cosmetologists on makeup and skincare products and techniques.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Provided pre- and post-service consultations to accurately assess clients' needs.
Assistant Logistics Manager
Family 4 Life REI Solutions
11.2021 - 05.2022
- Directed shipping and receiving of wide range of products daily.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Coordinated dispatching of drivers to accomplish daily delivery requirements.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Monitored logistics performance and identified improvement opportunities.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Organized records of vehicles, schedules and completed orders.
- Reviewed established business practices and improved processes to reduce expenses.
- Kept corporate departments and customers updated on critical shipments.
Education
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL11.2024
High School Diploma -
Pikesville High School
Baltimore, MD05.2014
Skills
- Excellent Customer/Client Service
- Proficient in Microsoft Office
- Problem solving skills
- Excellent written and verbal communication
- Organizational skills
- Type 30 WPM
- Medical terminology knowledge
- HIPAA and Medical Law ethics knowledge
- Documentation and reporting
- Team Building
Certification
- Life and Health Insurance Producer License
References
1. Aziza Holmes-Lloyd
HIM Manager
(443) 277-4000
2. Darienne Singfield
DM Hair- Owner/Cosmetologist
(443) 977-5992
3. Elaine Wise
Mortgage Banking
(410) 491-1721
Timeline
Life Insurance Producer
American Income Life Insurance Company
04.2023 - 08.2023
Hair Salon Assistant
Darienne Marie Hair
04.2022 - 04.2023
Assistant Logistics Manager
Family 4 Life REI Solutions
11.2021 - 05.2022
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
High School Diploma -
Pikesville High School
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