Bria Murray
Smyrna,GA
Summary
Customer Service practices bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Scale Operator
Republic Services
02.2017 - Current
- Operated weigh scales and issued tickets in a fast and efficient manner.
- .Reconciliation of daily deposits and EOM auditing of all daily reports to ensure company goals are reached.
- Maintained a tidy work area to boost efficiency and support safety regulations .
- Answered customer calls professionally and routed to appropriate person.
Front Desk Receptionist-Sterilization Technician
Atlanta West Periodontics And Dental Implants
08.2020 - 12.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing the check-in and check-out process.
- Maintained up-to-date files and records by implementing effective filing systems that boosted efficiency and organization.
- Overall cleaning and sterilizing duties of entire office and the complete sterilization process of all dental equipment.
- Dentrix Trained
Agent
OnBrand24
10.2016 - 08.2017
- Obtained client updated information by answering telephone calls and placing orders or processing returns.
- Advised customers about new products and assisted customers in determining the best product for their needs.
- Managed and Resolved caller issues quickly and thoroughly.
- Documented each call information and received grading for quality assurance on each call.
Education
Bachelor of Science - Bachelors in Biology - Pre-dental
Georgia State University
Atlanta, GA12.2023
Skills
- Maintaining Clean Work Areas
- Time Management
- Customer Service
- Critical Thinking
- Data Entry
Timeline
Front Desk Receptionist-Sterilization Technician
Atlanta West Periodontics And Dental Implants
08.2020 - 12.2022
Scale Operator
Republic Services
02.2017 - Current
Agent
OnBrand24
10.2016 - 08.2017
Bachelor of Science - Bachelors in Biology - Pre-dental
Georgia State University
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