Bria Williams
Kansas City,MO
Summary
Positive, upbeat customer serviceadvocate brings more than 3 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
9
9
years of professional experience
Work History
Package Handler
Ups Ground
Edgerton, KS
10.2023 - Current
- Stacked boxes onto pallets in an efficient manner.
- Inspected packages for damages or defects and recorded any issues found.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Loaded completed orders on pallets according to delivery numbers.
- Loaded and unloaded cargo from vehicles.
- Ensured that all items were properly secured in the vehicle for transport.
- Provided assistance to drivers with loading and unloading packages and other materials.
CDL Class A Driver
Swift Transportation
Edwardsville, KS
01.2023 - 09.2024
- Inspected truck for defects and safe operating condition before, during and after trips.
- Completed transfers at hubs and final destinations to keep routes on schedule.
- Loaded, balanced and secured product to safely transport goods.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Senior Account Executive
OTW Events
Leawood, KS
03.2022 - 11.2022
- Attended company and industry events to network with potential customers and generate leads.
- Contacted individuals and organizations to explain services and products offered.
- Directed, motivated and monitored team to meet or exceed campaign goals.
- Managed outside accounts team to set goals, provide incentives and evaluate performance.
- Addressed customer questions and concerns regarding products and services.
- Oversaw high-worth accounts by directing employees and coaching new account managers.
Customer Service Advocate
Convey Health
Kansas City, KS
11.2021 - 03.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented conversations with customers to track requests, problems and solutions.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Handled escalated calls for front-line associates to address complex issues and restore customer satisfaction.
- Consulted with customers to determine best methods to resolve service and billing issues.
Cash Processor
Brinks
Kansas City, MO
06.2021 - 11.2021
- Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
- Balanced overall budget, measuring daily cash access needs against money safe contents and communicating with managers to replenish supply of cash on hand when necessary.
- Maintained general inventory levels and informed supervisor of shortages or trends of changing demand to assist with acquisition of new inventory without outage.
Order Picker
CVS Distribution Center
Kansas City, MO
01.2021 - 06.2021
- Used RF scanner to pick items from bins and complete orders.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
CMS Teller
Loomis
Kansas City, KS
10.2020 - 01.2021
- Balanced daily cash deposits and vault inventory with zero error rate.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Delivered prompt, accurate and excellent customer service.
- Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Customer Service Agent
Chandler Campbelle & Daschle
Memphis, TN
10.2019 - 06.2020
- Managed high-volume of inbound and outbound customer calls.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Investigated and solved routine, complex and long-standing customer issues each day.
- Used electronic documentation, reference tools and automated training to drive customer service ratings 100%.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Material Handler
FedEx Express
Memphis, TN
09.2018 - 10.2019
- Loaded completed orders on pallets according to delivery numbers.
- Operated tugs to move, pick up or store products.
- Braced, padded and supported shipments to prevent shifting and damage.
- Operated equipment with focus on safety and efficiency.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Resolved conveyor system issues by clearing jams and blockages.
- Transported material to correct locations and documented inventory changes.
- Held accountability for inventory and property under command.
Picker Packer
Exel Logistics
Southaven, MS
11.2017 - 05.2018
- Marked and labeled containers with accurate shipping information to prevent delays.
- Assembled cartons, crates and containers.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Monitored aisles and floor areas for neatness and organization to enable forklifts to effectively operate throughout warehouse.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Mentored new employees on daily warehouse procedures and answered task-related questions for quick job acclimation.
Caregiver
JEA Senior Living
Memphis, TN
05.2017 - 10.2017
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Assisted with meal planning to meet nutritional plans.
- Coordinated with doctors and registered nurses to develop care plans for patients.
- Improved patient outlook and daily living through compassionate care.
- Maintained clean and well-organized environment to promote client happiness and safety.
Package Handler
FedEx Ground
Memphis, TN
06.2015 - 05.2017
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Assisted in loading delivery trucks with prepared packages.
- Palletized boxes to streamline movement and shipment.
- Braced, padded and supported shipments to prevent shifting and damage.
- Resolved conveyor system issues by clearing jams and blockages.
- Loaded completed orders on pallets according to delivery numbers.
Education
Some College (No Degree) -
Western Governors University
Salt Lake City, UTHigh School Diploma -
Westwood High School
Memphis, TNSkills
- Exceptional customer service
- Cash dispenser operation
- Strong sense of banking ethics
- Energetic
- Flexible
- Reliable
- Strong work ethic
- First aid and safety
- Compassionate client care
- Knowledge of state regulations
- Client satisfaction
- Community activities
Timeline
Package Handler
Ups Ground
10.2023 - Current
CDL Class A Driver
Swift Transportation
01.2023 - 09.2024
Senior Account Executive
OTW Events
03.2022 - 11.2022
Customer Service Advocate
Convey Health
11.2021 - 03.2022
Cash Processor
Brinks
06.2021 - 11.2021
Order Picker
CVS Distribution Center
01.2021 - 06.2021
CMS Teller
Loomis
10.2020 - 01.2021
Customer Service Agent
Chandler Campbelle & Daschle
10.2019 - 06.2020
Material Handler
FedEx Express
09.2018 - 10.2019
Picker Packer
Exel Logistics
11.2017 - 05.2018
Caregiver
JEA Senior Living
05.2017 - 10.2017
Package Handler
FedEx Ground
06.2015 - 05.2017
Some College (No Degree) -
Western Governors University
High School Diploma -
Westwood High School
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