Bria Robinson
Phoenix,AZ
Summary
I'm a Skilled Agent with over five years of experience. I consider myself a service-oriented resolution expert, with experience providing support for customers in the healthcare and financial services industries. I have a history of handling high-pressure situations, all while being driven to optimize procedures and improve productivity. I'm a reliable and competent professional with exceptional data entry and customer service skills. I take pride in not being the smartest person in every room, always allowing room for growth.
Overview
9
9
years of professional experience
Work History
Medical Billing Specialist
Grail
02.2024 - 06.2025
- Communicated with providers to resolve concerns and request.
- Posted and adjusted payments from patients/providers.
- Communicated effectively and extensively with other departments to resolve issues.
- Assisted patients with understanding their medical bills and provided clarification on complex issues, promoting a positive customer experience.
- Completed weekly task such as Account Set Ups, Client Billing /Patient Billing Portals etc.
Healthcare Scheduler
Banner Health
02.2023 - 01.2024
- Created, updated, and monitored project schedules for multiple departments
- Provided information on procedures and locations that would better accommodate the patient based upon their needs
- Scheduled appointments for patients using the electronic health records system
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services
- Maintained client confidentiality according to HIPAA regulations at all times
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications
- Verified patient demographic information in order to ensure accuracy of data entry
- Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists., when necessary
- Developed and maintained scheduling procedures to ensure timely completion of projects.
General Service Assistant
Mayo Clinic
09.2022 - 02.2023
- Assisted with providing general information to guests and staff about services and or policies
- Helped guide patients through the facilities
- Transported patients to and from appointments
- Assisted with lab runs to and from different facilities
- Greeted customers, answered phones and provided general information
- Provided administrative support to other staff members including photocopying, faxing and scanning documents
- Maintained office supplies stock by checking inventory levels and ordering new items when needed
- Ensured compliance with health and safety regulations within the workplace environment.
Customer Service Representative
Upgrade
06.2021 - 08.2022
- Helped customers with complaints and questions, gave customers information about products and services
- Assisted with completing and submitting applications
- Answered customer inquiries and provided accurate information regarding products and services
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
- Gathered customer feedback through surveys and used the data to improve customer service
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Phone Banker
Wells Fargo
12.2017 - 06.2018
- Handled services that concern customers' accounts remotely
- Answered incoming calls from customers, providing customer service and resolving customer inquiries
- Provided product information to customers to facilitate their decision-making process
- Assisted customers with account transfers, balance inquiries, and other banking transactions
- Leveraged customer service and sales abilities to consistently meet performance goals
- Verified amounts and integrity of every check or funds transfer
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Training Specialist - On Boarding Specialist
Synchrony Financial
11.2016 - 01.2018
- Specialized in training and certifying practices so that they can begin to offer Care Credit as a financing option as well as regularly follow up with practices whom already enrolled in Care Credit
- Provided technical support during online training events using web conferencing tools
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Highschool Diploma -
Agua Fria Highschool
Skills
- Problem resolution
- Microsoft experience
- Billing
- Kronos, Oracle, Salesforce, Xifin
- Sales
- Typing 40 wpm
- Customer service (8 years)
- Problem management
- Medical scheduling
- Call management
- Account management
- Teamwork and collaboration
- Effective multitasking
- Workflow optimization
- Medical terminology
- Data entry
- Strong work ethic
- Patient scheduling
- Payment posting
- Patient billing
- Insurance claims
- Data entry
- HIPAA compliance
References
References available upon request.
Timeline
Medical Billing Specialist
Grail
02.2024 - 06.2025
Healthcare Scheduler
Banner Health
02.2023 - 01.2024
General Service Assistant
Mayo Clinic
09.2022 - 02.2023
Customer Service Representative
Upgrade
06.2021 - 08.2022
Phone Banker
Wells Fargo
12.2017 - 06.2018
Training Specialist - On Boarding Specialist
Synchrony Financial
11.2016 - 01.2018
Highschool Diploma -
Agua Fria Highschool