Heather Almazan
Florence,AZ
Summary
Highly organized professional with 15+ years of experience in customer service, scheduling, administrative support, and medical billing. Experienced coordinating technicians, resolving customer issues, processing payments, managing documentation, and working in fast-paced remote environments. Seeking a remote Administrative Coordinator, Project Coordinator, Customer Success, or Operations Support position.
Overview
17
17
years of professional experience
Work History
Medical Billing Specialist
KLM Billing
01.2024 - Current
- Processed medical claims accurately, ensuring adherence to HIPAA compliance standards.
- Research and resolve claim denials and billing discrepancies.
- Communicated with insurance carriers to obtain timely updates on claim status.
- Maintained accurate patient account documentation to support billing accuracy and efficiency.
Customer Service Coordinator
Pella Windows & Doors
01.2017 - 01.2024
- Collaborated with technicians and internal departments to ensure customer satisfaction.
- Resolved service issues through customer email responses, improving customer experience and loyalty.
- Scheduled technicians based on urgency and availability, ensuring timely service delivery.
- Coordinated installation and service appointments, enhancing technician efficiency and customer satisfaction.
- Processed customer payments and maintained account records.
- Ordered replacement parts and tracked orders.
Customer Service Representative
Oakley
01.2014 - 01.2017
- Assisted customers with orders, warranty claims, and product support to resolve inquiries efficiently.
- Maintained in-depth product knowledge, ensuring accurate information and exceptional service.
- Assisted customers with product inquiries and order issues.
- Processed returns and exchanges efficiently to ensure customer satisfaction.
- Maintained detailed knowledge of Oakley products and promotions.
Customer Relations Specialist
Verizon Wireless
01.2010 - 01.2014
- Resolved escalated customer concerns to enhance customer satisfaction and retention.
- Met performance and sales goals consistently, contributing to overall team targets.
- Provided support to peers for enhanced performance through call monitoring.
Education
Diploma - Massage Therapy
Everest College
City of Industry, CAGeneral Education Coursework -
Cypress College
Cypress, CASkills
- Medical Billing
- Claims Management
- Insurance Verification
- Payment processing
- Scheduling
- CRM
- Microsoft Office
- Google Workspace
- Time Management
- Time optimization
- Problem Solving
- Problem resolution
- Customer support
Timeline
Medical Billing Specialist
KLM Billing
01.2024 - Current
Customer Service Coordinator
Pella Windows & Doors
01.2017 - 01.2024
Customer Service Representative
Oakley
01.2014 - 01.2017
Customer Relations Specialist
Verizon Wireless
01.2010 - 01.2014
Diploma - Massage Therapy
Everest College
General Education Coursework -
Cypress College