Bria Steele
Wheaton,IL
Summary
Dynamic professional with extensive experience in claims processing and customer service at IAA. Proven ability to enhance operational efficiency through critical thinking and compliance management. Skilled in documentation review and settlement coordination, consistently achieving high levels of accuracy and client satisfaction. Adept at training and mentoring team members to foster a collaborative environment.
Overview
10
10
years of professional experience
Work History
Total Loss Claims Specialist
IAA
Westchester, IL
10.2023 - Current
- Processed total loss claims by evaluating vehicle conditions and determining fair market values.
- Conducted thorough documentation reviews to ensure compliance with company policies and industry regulations.
- Collaborated with internal teams to streamline claims processing workflows and enhance operational efficiency.
- Maintained accurate data entry for claims management systems, ensuring updated records and timely information retrieval.
- Assisted in training new team members on claims procedures and effective customer communication techniques.
Transportation Carrier Sales Representative
R&R Express
Tinley Park, IL
04.2021 - 10.2023
- Developed and maintained strong relationships with carriers to ensure reliable transportation services.
- Negotiated contracts with carriers to secure competitive rates and favorable terms for the company.
- Conducted market research to identify potential carriers and assess their service offerings.
- Collaborated with logistics teams to streamline shipment processes and improve delivery efficiency.
- Managed customer inquiries and concerns promptly, enhancing overall satisfaction and retention.
- Coordinated with cross-functional teams to align sales strategies with operational capabilities.
Recruiter
Federal Express
Chicago, IL
11.2015 - 04.2021
- Developed targeted sourcing strategies to attract diverse talent pools for various positions.
- Facilitated onboarding sessions to ensure smooth transitions for new hires within the company.
- Conducted market research to identify trends and best practices in recruitment strategies.
- Collaborated with hiring managers to define role requirements and candidate profiles for open positions.
- Assisted in creating job postings that effectively communicated role expectations and company culture.
Education
Associate of Science -
City Colleges of Chicago
Chicago, IL05.2025
Skills
- Claims
- Claims processing
- Claims investigation
- Verbal communication
- Microsoft office
- Compliance management
- Documentation review
- Settlement coordination
- Customer service
- Critical thinking
- Problem resolution
Timeline
Total Loss Claims Specialist
IAA
10.2023 - Current
Transportation Carrier Sales Representative
R&R Express
04.2021 - 10.2023
Recruiter
Federal Express
11.2015 - 04.2021
Associate of Science -
City Colleges of Chicago