Nnamdi Akabogu
Arlington,TX
Summary
Experienced Property Claim Adjuster with a proven track record in resolving claims through thorough investigation and assessment. Skilled in guiding clients through the claims process, ensuring compliance with policy terms, and achieving timely settlements. Adept at using technical expertise and communication skills to facilitate fair resolutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Total Loss Claims Specialist
Statefarm Insurance
Dallas, Texas
07.2024 - Current
- Spearheaded the documentation of claim investigations, ensuring accuracy and compliance with management system protocols.
- Mentored junior adjusters, enhancing team efficiency through best-practice training.
- Streamlined claims evaluation process, promoting prompt and equitable settlements.
- Collaborated with cross-functional teams to identify process improvement opportunities.
- Performed special projects upon request from management and completed tasks efficiently while meeting deadlines.
- Adequately conditioned vehicles, with a focus on unrelated prior damages, ensuring prompt and fair settlement.
Claims Adjuster
Pilot Catastrophe
Dallas, Texas
05.2017 - 06.2024
- Documented all findings in concise reports.
- Issued payouts to claimants.
- Examined photographs and surveillance and any other documents relating to claims.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Kept current on insurance regulations, laws, policies and procedures. Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Oversee multiple pending commercial and personal claims, maintaining customer service satisfaction level of 92%
- Design, plan, and implement training sessions for regional claims personnel, resulting in an 8% decrease in payouts
- Address and respond to customer concerns in pleasant manner while managing 300+ calls per month
- Compile client data with discretion and formulate detailed reports to meet KP
Claims Adjuster
Liberty Mutual Insurance Co.
Houston, Texas
06.2015 - 05.2017
- Evaluated repair estimates for reasonableness and accuracy prior to authorizing repairs
- Monitored activities of independent adjusters assigned to specific cases
- Negotiated settlements with customers and lien holders
- Evaluated the extent of damage and documented findings
- Reviews and adjusts claims by claim processing guidelines
Provide customer support to members, providers, billing departments, and other insurance agency's regarding
claims, appeals and eligibility - Investigated and analyzed auto insurance claims to determine validity, accuracy, • and coverage
Customer Service Representative
S P Richards Co
Plano, TX
02.2013 - 05.2015
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained accurate records of customer interactions and transactions.
- Utilized CRM software to track customer issues and follow-ups.
- Collaborated with team members to improve service efficiency and quality.
- Trained new staff on customer service protocols and company standards.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Science - Computer Science
Lagos State University
Nigeria09-2007
Skills
- Claims Management
- Client Relationship Management
- Negotiation Skills
- Report Writing
- Cross-Department Collaboration
- Active Listening
- Property Inspection
- Team collaboration
- Attention to detail
- Problem solving
- Regulatory knowledge
- Risk Assessment
- Evidence reviews
- Settlement Management
- Claims investigations
- CCC Reports
Certification
Adjuster Licenses: CT, DE, FL, NC, NH, NM, OK, RI, SC, TX, VT, WY. KY, LA
References
References available upon request.
Timeline
Total Loss Claims Specialist
Statefarm Insurance
07.2024 - Current
Claims Adjuster
Pilot Catastrophe
05.2017 - 06.2024
Claims Adjuster
Liberty Mutual Insurance Co.
06.2015 - 05.2017
Customer Service Representative
S P Richards Co
02.2013 - 05.2015
Bachelor of Science - Computer Science
Lagos State University
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