Bria Upshur
Norfolk,VA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem- solving. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Chkd - The King's Daughters
10.2022 - Current
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients with consideration of aging processes, human development stages and culture.
- Cared for clients with diagnoses such as respiratory failure and diabetes.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Longshoreman (Checker)
International Longshorman Association
Norfolk, VA
05.2022 - Current
- Verified documentation and condition of freight to assure quality standards were achieved.
- Managed loading and unloading of cargo to and from vessels' holds.
- Coordinated with crane operators to indicate where loads should be placed.
- Responsible for preparing docks or berths for arrival of cargo ships.
- Managed operations and verified proper shipment procedures.
- Operated equipment while observing standard safety procedures.
- Ensured accurate shipment records by diligently updating inventory logs and shipping manifests.
Export Booking Agent
CMA CGM
Norfolk, VA
03.2021 - 11.2021
- Proactively communicated to customer regarding problems related to shipments, schedules, etc.,
- Managed strategic accounts and facilitated communication between manufactures and logistics providers.
- Interpreted data and analyzed trends regarding freight availability, carrier reliability, drayage and freight costs.
- Worked closely with the export management to facilitate supply chain processes.
Payroll-Time Management Solution Specialist
ADP
Norfolk, VA
09.2018 - 05.2020
- Managed payroll data entry and processing for businesses with 50-200 employees to comply with predetermined company guidelines.
- Reconciled payroll discrepancies with thorough reviews of time sheets and work charts.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Used client input and turned it into recommendations for leaders on best practices and solutions training.
- Used sophisticated telecommunications equipment to provide both inbound and outbound customer support communication.
Pharmacy Technician/Data Entry
Anthem
Virginia Beach, VA
04.2018 - 09.2018
- Verified documentation and condition of freight to assure quality standards were achieved.
- Managed loading and unloading of cargo to and from vessels' holds.
- Coordinated with crane operators to indicate where loads should be placed.
- Responsible for preparing docks or berths for arrival of cargo ships.
- Managed operations and verified proper shipment procedures.
- Operated equipment while observing standard safety procedures.
- Ensured accurate shipment records by diligently updating inventory logs and shipping manifests.
Education
Bachelor - Business Administration And Management
Old Dominion University
Norfolk, VASkills
- Safety
- Customer Service
- Communication
- Compliance
- Microsoft
- Excel
Certification
- Transportation Worker Identification Credential (T.W.I.C) Status: Active
Timeline
Certified Nursing Assistant
Chkd - The King's Daughters
10.2022 - Current
Longshoreman (Checker)
International Longshorman Association
05.2022 - Current
Export Booking Agent
CMA CGM
03.2021 - 11.2021
Payroll-Time Management Solution Specialist
ADP
09.2018 - 05.2020
Pharmacy Technician/Data Entry
Anthem
04.2018 - 09.2018
Bachelor - Business Administration And Management
Old Dominion University