Bria Webster
Data Analyst
Warren,OH
The future is made of the same stuff as the present.
Simone Weil
Summary
Detail-focused Data Analyst with knowledge in data warehousing and process validation seeking to maintain a full-time position that offers professional challenges while utilizing interpersonal skills and problem-solving skills.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Data Analyst
AML RightSource
09.2021 - Current
- Demonstrated strong decision-making skills in processing and assessing financial data and ensuring fair and accurate resolutions
- Investigated allegations to check validity and recommend actions to minimize risk.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
Customer Appointment Specialist
University Hospitals
02.2020 - 08.2021
- Maintained accurate client records to ensure seamless communication between departments and staff members.
- Managed high-volume phone calls, emails, and online inquiries with professionalism and accuracy.
- Enhanced customer satisfaction by efficiently scheduling appointments and managing cancellations or rescheduling requests.
Customer Service Representative
KePRO
08.2019 - 02.2020
- Handled a substantial volume of calls from policy holders, providing outstanding customer service and offering prompt solutions to their inquiries.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations and assistance to team members and customers.
Education
Bachelor of Science - Information Technology
05.2001 -
Skills
Excel Functions
Analytical Problem Solving
Time Management
Microsoft Office proficiency
Active Listening
Data Entry
De-Escalation Techniques
Quality Control Procedures
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Data Analyst - AML RightSource
09.2021 - Current
Customer Appointment Specialist - University Hospitals
02.2020 - 08.2021
Customer Service Representative - KePRO
08.2019 - 02.2020
Colorado State University - Pueblo - Bachelor of Science, Information Technology
05.2001 -