Summary
Overview
Work History
Education
Skills
Timeline
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Briahna Anthony

Nashville,TN

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Airport Ramp Agent

Envoy Airlines
01.2023 - 07.2023
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Connected electrical power unit and hoses to aircraft.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Guided aircraft into and out of parking positions using hand signals.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 40 daily flights.

Server

Butcher & Bee
08.2022 - 10.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Server

The Goat
04.2022 - 07.2022
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Increased sales significantly by upselling higher-end products to customers.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Sales Associate

Target
10.2021 - 03.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Sales Associate

Zara
01.2021 - 07.2021
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.

Education

Associate of Applied Science - Cyber Defense

Nashville State Community College
Nashville, TN
05.2024

Skills

  • Cultural Awareness
  • Hospitality Service Expertise
  • Sales and Upselling
  • Understanding Customer Needs
  • Microsoft Office
  • Problem Resolution
  • Microsoft Excel
  • Critical Thinking
  • Excellent People Skills
  • Goal-Driven
  • Customer Service
  • Adaptable and Flexible

Timeline

Airport Ramp Agent

Envoy Airlines
01.2023 - 07.2023

Server

Butcher & Bee
08.2022 - 10.2022

Server

The Goat
04.2022 - 07.2022

Sales Associate

Target
10.2021 - 03.2022

Sales Associate

Zara
01.2021 - 07.2021

Associate of Applied Science - Cyber Defense

Nashville State Community College

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Briahna Anthony