Summary
Overview
Work History
Education
Skills
Timeline
Generic

Briajahni Cole

Venice,CA

Summary

Dynamic Customer Service Representative with over five years of experience in marketing and social media coordination. Skilled in problem-solving and digital communications. At Banter, improved customer satisfaction and sales through expert product positioning and innovative merchandising. Proficient in Microsoft Excel with high emotional intelligence. Doubled profit sales annually at the Santa Monica location, leading to a performance-based salary increase. Became an Ear Piercing Professional for the company.

Overview

9
9
years of professional experience

Work History

Key Sales Associate

Banter
10.2021 - Current
  • Assist in visual merchandising, ensuring an attractive and organized store layout for optimal sales performance.
  • Conduct regular inventory audits, identifying discrepancies and preventing stock shortages.
  • Boosted customer satisfaction by providing personalized product recommendations and assistance.
  • Leveraged expert understanding of competitors'' pricing, strengths, and weaknesses to effectively position products as ideal choices for customers seeking optimal solutions.
  • Content Curator for Social Media Page
  • Digital communications Pro

Unarmed Security Guard

Allied Universal
03.2016 - 01.2017
  • Assisted visitors and customers to provide directions, answer questions and meet requests.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
  • Completed detailed incident reports to provide accurate documentation of security events for future reference.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Patrolled commercial property and associated parking garage.

Education

Business Management -

Arizona State University
Tempe, AZ

High School Diploma -

Junipero Serra High
Gardena, CA
2012

Skills

    Excellent Problem Solving Skills

    Product knowledge

    Proficient in Microsoft and Excel

    3 years of Marketing and Coordinating social media

    High Sense of Emotional Intelligence

Timeline

Key Sales Associate

Banter
10.2021 - Current

Unarmed Security Guard

Allied Universal
03.2016 - 01.2017

Business Management -

Arizona State University

High School Diploma -

Junipero Serra High

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