Bria'Jena Miles
Summary
Proven leader with a track record of enhancing operational efficiency and elevating customer satisfaction at G2 Secured Staff. Expert in compliance management and problem-solving, I've driven initiatives that significantly improved team performance and service delivery. Skilled in decision-making and communication, I excel in fast-paced environments, consistently achieving results.
Overview
4
4
years of professional experience
Work History
Cabin Service Lead Agent
G2 Secured Staff
01.2022 - Current
- Championed initiatives aimed at enhancing employee engagement, resulting in higher overall job satisfaction levels for the team.
- Identified areas for improvement in agent performance, providing constructive feedback and coaching for success.
- Spearheaded initiatives focused on enhancing customer service delivery, leading to higher satisfaction ratings from clients.
- Implemented innovative solutions that led to enhanced operational efficiency and reduced costs for the company.
Infant Teacher
Spring Brainiacs
05.2020 - 07.2022
- Kept classroom and feeding areas clean, neat, and safe.
- Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
Education
High School Diploma -
Nimitz High School
Houston, TX05.2020
Skills
- Decision-making capabilities
- Negotiation Techniques
- Task Delegation
- Compliance Management
- Positive Attitude
- Problem-solving skills
- Customer service and care
- Critical Thinking
- Organizational Skills
- Clear Communication
Timeline
Cabin Service Lead Agent
G2 Secured Staff
01.2022 - Current
Infant Teacher
Spring Brainiacs
05.2020 - 07.2022
High School Diploma -
Nimitz High School
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